SERGINE DA SILVEIRA
Washington,,USA
Summary
Healthcare professional with robust background in clinical pharmacy and patient care. Known for ensuring precise medication dispensing and supporting collaborative healthcare teams to achieve optimal patient outcomes. Valued for adaptability to changing needs and consistent focus on delivering reliable results. Skilled in medication management, patient interaction, and regulatory compliance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinical Pharmacy Technician
Centene
06.2025 - Current
- Provides medication therapy management (MTM) services via triage of inbound calls to the MTM hotline, monitors fax line for prescriber responses and completion of failed faxes, supports the pharmacist for completion of Comprehensive Medication Reviews (CMRs) through pre-work up and case preparation, communicates with network pharmacies, prescribers, and beneficiaries to provide MTM services.
- Documents and records services/activities in appropriate databases/software to ensure compliance with CMS requirements for clinical service offerings assigned in designated area (i.e., MTM services, Quality Improvement Projects, DUR, etc.).
- Engages in drug utilization review (DUR) by supporting the execution of DUR initiatives via meeting preparation, letter campaigns, and telephonic outreach to members/providers.
- Supports basic data analytic activities and tracking of interventions and assists with preparation and documentation of responses to regulatory audits associated with the over utilization program.
- Engages in quality improvement projects including supporting the execution of prescriber mailings and tracking and maintaining physician and member responses regarding pharmacy quality outreach campaigns.
- Serve as backup for technicians in the other clinical service departments (Drug Utilization Review, Medication Therapy Management, Quality Improvement).
- Performs other duties as assigned.
- Supported clinical research efforts by assisting with data collection and analysis related to medication therapies.
- Kept current with emerging trends in pharmaceutical care through ongoing professional development activities, applying new knowledge to daily practice for improved patient outcomes.
Pharmacy Technician
Adventist Healthcare
01.2025 - Current
- Performed sterile compounding according to USP 797 and 800 including electronic documentation
- Maintained accurate inventory of medications and supplies by performing inventory management cycle counts; performs patient care unit inspections with electronic documentation
- Prepared and delivered medication to patient care units; restocks automated dispensing units
- Assessed need for and prepare prepackaged oral solid, and liquid medications for dispensing
- Performed Medication History assessments
- Additional duties as assigned
Pharmacy Technician
Ascension St Agnes Hospital
08.2022 - 07.2024
- Triaged incoming calls and provided information to patients and health professionals.
- Managed inventory and processed orders accurately, maintaining strong attention to detail.
- Prepared sterile and non-sterile compounds.
- Refilled and maintained automated dispensing system.
- Repackaged bulk medications.
Pharmacy Technician
CVS Pharmacy
05.2021 - 10.2022
- Communicated effectively with customers, resolving issues and providing product information.
- Screened prescription orders for accuracy and verified insurance information.
- Verified Insurance information over the phone and in person.
- Prepared prescriptions - retrieve, count, pour, weigh, and measure.
- Communicated with Doctor and Insurance Company to find the best viable alternative for patient
- Accurately prepared and distributed patient medications.
- Communicated with Patients and answered any non-pharmaceutical question.
Server/Cashier
Ingleside at King Farm
12.2018 - 05.2021
- Greeted guests and addressed inquiries using bilingual skills.
- Managed orders and provided a positive dining experience through attention to detail and service.
- Took meal orders accurately and entered the orders into POS system.
- Cleaned, stocked, and maintained the workstations throughout shift.
- Served meals in a friendly and professional manner.
- Calculated guest checks precisely.
Math Tutor
MAPEL Center - Montgomery College
07.2019 - 01.2021
- Assisted students with learning strategies and improved their problem-solving skills.
- Assisted students individually or in groups, in person and online with Mathematical questions
- Educated students on strategies for effective studying, note taking and test taking.
- Held groups and one on one tutoring sessions on zoom.
- Welcomed students, answering or referring to inquiries.
- Directed students by maintaining employee and department directories.
Education
Bachelors - Biological Sciences
Towson University
Towson, MD01.2024
Associate of Science Degree - Biological Sciences
Montgomery College
Germantown, MD01.2020
Skills
- MTM Support & Adherence: Familiar with medication therapy management processes, including patient engagement and prescriber communications
- Pharmacy Call Center Experience: Comfortable handling inbound/outbound calls with patients, prescribers, and insurers
- Inventory & Dispensing: Experienced in sterile compounding, repackaging, and automated dispensing unit maintenance
- Audit & Compliance Support: Conducted med history assessments and maintained accurate documentation for hospital audits
- Communication: Clear, Concise and Compassionate
- Advanced computer skills; proficient in Microsoft Office (Word, Excel) and pharmacy management software
- CRM & EHR Tools: Familiar with pharmacy systems, documentation protocols, and workflow coordination
- Problem Solving: Quickly identifies and resolves medication access issues with prescribers or insurance providers
- Fluent in English, French, and Ewe, enhancing communication with a wider demographic
- Prescription verification
- Pharmacy ethics
- Medication reconciliation
Accomplishments
- Trained more than 10 new pharmacy technicians on pharmacy policies, procedures and best practices.
Certification
- Certified Pharmacy Technician
- PTCB Certified
- Bls Certification
Languages
French
Native or Bilingual
Timeline
Clinical Pharmacy Technician
Centene
06.2025 - Current
Pharmacy Technician
Adventist Healthcare
01.2025 - Current
Pharmacy Technician
Ascension St Agnes Hospital
08.2022 - 07.2024
Pharmacy Technician
CVS Pharmacy
05.2021 - 10.2022
Math Tutor
MAPEL Center - Montgomery College
07.2019 - 01.2021
Server/Cashier
Ingleside at King Farm
12.2018 - 05.2021
Associate of Science Degree - Biological Sciences
Montgomery College
Bachelors - Biological Sciences
Towson University
Commented [SD1]
Summary missing
Commented [SD2]
Remove the home address
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