Jesse Bernier
North Reading,MA
Summary
Dynamic manager with extensive experience at Johnson Paint, recognized for enhancing customer satisfaction and boosting employee morale. Proven ability to resolve conflicts and mentor teams, fostering a culture of collaboration. Strong analytical skills complemented by effective communication, driving operational excellence and maximizing performance while maintaining budgetary controls.
Overview
2026
2026
years of professional experience
Work History
Manager of Operations
Johnson Paint (commercial Distributor)
Woburn, MA
08.2001 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Groundskeeper
Salmon Falls Resort Golf Course
Hollis, Maine
05.1998 - 08.1998
- Operated and maintained landscaping equipment to ensure pristine course conditions.
- Conducted regular inspections of grounds to identify maintenance needs and potential issues.
- Applied fertilizers and pesticides per safety guidelines to enhance turf health and appearance.
- Collaborated with team members to execute seasonal planting and harvesting schedules efficiently.
- Developed and implemented strategies for water conservation in irrigation systems across the course.
- Oversaw daily operations to maintain landscaping standards, ensuring guest satisfaction consistently.
- Enhanced procedural workflows by introducing innovative maintenance techniques that improved efficiency.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
- Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.
- Maintained aesthetic consistency across multiple properties by following specific design guidelines.
Maintenance Assistant
Beacon Court Apartments
Biddeford, ME
1995 - 2022
- Conducted routine inspections to ensure compliance with safety and maintenance standards.
- Assisted in troubleshooting and repairing equipment to minimize downtime.
- Performed preventative maintenance on facilities to enhance operational efficiency.
- Collaborated with team members to implement process improvements for maintenance tasks.
- Maintained safety conditions and standards in facility.
- Used and operated various types of tools such as power saws, sanders, grinders, forklifts, and basic hand tools.
- Organized storage areas and tool rooms to keep areas safe and fully stocked.
- Upheld high cleanliness standards in common areas through regular custodial duties including sweeping, mopping, and trash removal.
- Conducted basic repairs to plumbing systems such as leaky faucets and clogged drains.
- Provided excellent customer service while addressing tenant maintenance requests promptly and professionally.
- Assisted in troubleshooting complex mechanical issues, leading to faster resolution and minimized production delays.
Deckhand
Casco Bay Lines
Portland, Me
1999 - 2001
- Assisted in vessel operations, ensuring safety and compliance with maritime regulations.
- Conducted routine maintenance on equipment and deck, enhancing operational readiness.
- Collaborated with crew to execute docking and undocking procedures efficiently.
- Monitored weather conditions, providing timely updates to ensure safe navigation.
Education
High School Diploma -
Massabesic High School
Waterboro, MEBachelor Of Communication Studies - Media Arts
University of Southern Maine
Portland, MESkills
Strong work ethics
Fast learner
Willing to work long hours
Good communication skills
Many years of managing experience
Proficienct in Excel
Proficient in ECS pro
Proficient in IQ Pro
Proficient in Microsoft office
Proficient in Microsoft word
Estimating
Marketing experience
Carpentry skills
High end Landscaping skills
Basic electrical skills
Basic plumbing skills
Residential and commercial painting
No limitations with any Physical labor
Able to lead in fast pace work environment
Timeline
Manager of Operations
Johnson Paint (commercial Distributor)
08.2001 - Current
Groundskeeper
Salmon Falls Resort Golf Course
05.1998 - 08.1998
Maintenance Assistant
Beacon Court Apartments
1995 - 2022
Deckhand
Casco Bay Lines
1999 - 2001
High School Diploma -
Massabesic High School
Bachelor Of Communication Studies - Media Arts
University of Southern Maine