Jesse Blake

*Collaborated with other departments to coordinate workflow processes between teams

*Conducted weekly individual supervisions with team members to focus on client care, improve clinical skills, and discuss upcoming tasks and project deadlines.

*Conducted weekly group supervisions to provide a supportive forum for staff to problem-solve and expand knowledge of symptomatology and educate on the treatment modalities for specific diagnoses.

*Tracked progress on projects and provided timely feedback to staff members

*Collaborated with outside agencies and community entities to build strong partnerships to improve client care

*Consistently reviewed client's charts to ensure IHBT fidelity requirements were being met per policy

*Trained new employees on company policies and procedures

*Conducted job interviews and screenings to job applicants and interns

*Created new strategies for improving client care standards within the agency

*Maintained accurate records of employee performance, attendance, leave requests and disciplinary action

*Evaluated employee performance through periodic reviews and documented results accordingly

*Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment

• Continually updated clinical knowledge through ongoing professional development opportunities, resulting in improved client care.
• Maintained strict confidentiality regarding client information in compliance with HIPAA regulations while managing case records diligently .
• Conducted thorough assessments to inform diagnoses and guide treatment planning for optimal results.
• Advocated for clients within their communities by collaborating with schools, employers, and healthcare providers.
• Utilized evidence-based approaches to treat various psychological disorders
• Provided crisis-support to client's and families when needed
• Participated in continuing education programs to remain current on treatment modalities
• Attended regular supervisions to review cases, develop strategies and interventions, and review best practice policies
• Created an therapeutic environment to build rapport and foster trust and respect between therapist and client
• Completed detailed documentation in a timely manner per company policy
• Collaborated with members of the treatment team to advocate for client's needs and help shape effective and appropriate treatment plans
• Provide training to newly hired therapist and interns
• Have been recognized by management and fidelity review team for providing exceptional customer service
• Received high scores on parent and client satisfaction surveys at the completion of IHBT

• Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
• Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
• Collaborated with other healthcare professionals to provide comprehensive care for clients
• Conducted thorough assessments through motivational interviewing, observation and surveying clients to assign accurate diagnosis and create an appropriate treatment plan via collaboration
• Participated in continuing education programs
• Facilitated psychoeducation groups focused on modeling coping skills, improving interpersonal relationships and increasing problem-solving skills and improving communication skills.
• Completed detailed and comprehensive documentation according to company policy
• Routinely collaborated with client to ensure treatment plan goals were still current
• Routinely collaborated with client to ensure safety and creating and updating safety plans if needed
• Actively sought out feedback from supervisors and other co-workers regarding clinical performance and areas for improvement
• Completed tasks accurately and effectively
• Exceeded customer satisfaction standards through collaboration, meeting the client at their level, and finding creative solutions to meet their needs

• Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
• Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
• Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
• Facilitated interdepartmental collaboration through effective communication and coordination of patient care plans.
• Optimized staffing levels by monitoring unit needs and making data-driven adjustments to scheduling as necessary.
• Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.
• Promoted a culture of safety within the unit by enforcing strict adherence to protocols, guidelines, and infection control measures.
• Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
• Streamlined daily operations for increased productivity by delegating tasks
• Implemented evidence-based practices within the unit to enhance overall quality of care provided to patients.
• Achieved top employee performance ratings, fostering environment of accountability and support.
• Improved employee retention with comprehensive mentorship and feedback system.
• Established and maintained effective communication with staff, physicians to promote high quality patient care.
• Addressed clinical issues promptly to reduce risks associated with patient care or operational inefficiencies in the unit.
• Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
• Developed strong working relationships with physicians, nurses, therapists, and ancillary staff for cohesive unit functioning.