Jesse Boord
Morgantown,WV
Summary
Hardworking IT employee looking to expand my skillset and take the next step forward in my career. Looking for a role with the potential for expansion and the development of real expertise. Eager to dive into a new position that brings new challenges and opportunities for growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sr. Help Desk Technician
WVU Medicine
Morgantown, WV
09.2018 - Current
- Provided technical support to end users for hardware, software and network related issues via telephone, email and remote access.
- Resolved complex problems with multiple layers of complexity by using troubleshooting methods such as root cause analysis and problem solving techniques.
- Ensured that all help desk tickets were responded to in a timely manner and followed up until the issue was resolved.
Cardiac Monitor Technician
WVU Medicine
Morgantown, WV
03.2013 - 09.2018
- Monitored and analyzed cardiac rhythms on EKG monitors for inpatients.
- Maintained accurate documentation of patient data including vital signs, medications, and reports of abnormal findings.
- Calibrated and troubleshot equipment to ensure proper functioning.
Education
Associate of Applied Science - Network Security And Administration
West Virginia Junior College - Morgantown
Morgantown, WV05.2019
Skills
- Great understanding of WVU Medicine as an organization
- Adept technical writing skills
- Experienced in programming routers and switches
- CCENT and CCNA certified knowledgebase
- Proficient with computer hardware
- Windows 10/11 knowledge
- Application support
- Interpersonal Skills
- Clear communication
- Strong work ethic
Certification
- CCENT
- CCNA
- A+ Hardware/Software
Timeline
Sr. Help Desk Technician
WVU Medicine
09.2018 - Current
Cardiac Monitor Technician
WVU Medicine
03.2013 - 09.2018
Associate of Applied Science - Network Security And Administration
West Virginia Junior College - Morgantown