Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jesse Boord

Morgantown,WV

Summary

Hardworking IT employee looking to expand my skillset and take the next step forward in my career. Looking for a role with the potential for expansion and the development of real expertise. Eager to dive into a new position that brings new challenges and opportunities for growth.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Sr. Help Desk Technician

WVU Medicine
Morgantown, WV
09.2018 - Current
  • Provided technical support to end users for hardware, software and network related issues via telephone, email and remote access.
  • Resolved complex problems with multiple layers of complexity by using troubleshooting methods such as root cause analysis and problem solving techniques.
  • Ensured that all help desk tickets were responded to in a timely manner and followed up until the issue was resolved.

Cardiac Monitor Technician

WVU Medicine
Morgantown, WV
03.2013 - 09.2018
  • Monitored and analyzed cardiac rhythms on EKG monitors for inpatients.
  • Maintained accurate documentation of patient data including vital signs, medications, and reports of abnormal findings.
  • Calibrated and troubleshot equipment to ensure proper functioning.

Education

Associate of Applied Science - Network Security And Administration

West Virginia Junior College - Morgantown
Morgantown, WV
05.2019

Skills

  • Great understanding of WVU Medicine as an organization
  • Adept technical writing skills
  • Experienced in programming routers and switches
  • CCENT and CCNA certified knowledgebase
  • Proficient with computer hardware
  • Windows 10/11 knowledge
  • Application support
  • Interpersonal Skills
  • Clear communication
  • Strong work ethic

Certification

  • CCENT
  • CCNA
  • A+ Hardware/Software

Timeline

Sr. Help Desk Technician

WVU Medicine
09.2018 - Current

Cardiac Monitor Technician

WVU Medicine
03.2013 - 09.2018

Associate of Applied Science - Network Security And Administration

West Virginia Junior College - Morgantown
Jesse Boord
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