Jesse Brennan
Brighton,MA
Summary
Customer service professional focused on delivering high standards and achieving results. Recognized for effective problem-solving and enhancing customer satisfaction. Strong team collaborator, adaptable to changing needs, and reliable in meeting objectives. Proven track record in delivering high-quality team results. Skilled in effective communication, problem-solving, and time management. Emphasizes team collaboration, adaptability, and meeting organizational goals. Experienced in fostering a productive and supportive work environment.
Overview
10
10
years of professional experience
Work History
Ground Operations Crewmember
JetBlue
03.2024 - 08.2024
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 5 daily flights.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Coordinated ground crew activities to complete objectives on schedule.
Service Delivery
Motivate, LLC
04.2023 - 10.2023
- Loaded truck and properly secured cargo to prevent damage for deliveries.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Successfully managed 20-30 pickups and deliveries of bicycles to various stations per shift
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
Amazon Delivery Driver
Agora Logistics LLC
01.2022 - 12.2022
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered 200-300 packages daily to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Shift Manager
Oath Craft Pizza
12.2019 - 12.2021
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Excelled in every store position and regularly backed up front-line staff.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
Delivery Driver
Athens Pizza
03.2016 - 12.2019
- Supported kitchen staff by prepping ingredients and assembling pizza toppings as needed.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Developed strong customer base through efficient and reliable service.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Assisted with sorting and organizing stockroom items.
Receiving Clerk
BJ's Wholesale Club
04.2014 - 05.2016
- Double-checked cargo inventories and documentation for accuracy.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Unloaded pallets and deliveries and organized products in warehouse.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Associate of Applied Science - Aviation Maintenance
Cape Cod Community College
Plymouth, MA05.2026
Skills
- Restaurant Management
- Cash Handling
- Food Service
- Shift Management
- Mechanical Knowledge
- Food Preparation
- Computer Skills
- Retail Sales
- Commercial driving
- Customer service
- Load & unload
- Communication skills
- Hospitality
- Delivery Driving
Timeline
Ground Operations Crewmember
JetBlue
03.2024 - 08.2024
Service Delivery
Motivate, LLC
04.2023 - 10.2023
Amazon Delivery Driver
Agora Logistics LLC
01.2022 - 12.2022
Shift Manager
Oath Craft Pizza
12.2019 - 12.2021
Delivery Driver
Athens Pizza
03.2016 - 12.2019
Receiving Clerk
BJ's Wholesale Club
04.2014 - 05.2016
Associate of Applied Science - Aviation Maintenance
Cape Cod Community College
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