Jesse Brown-Morris
Columbus,Ohio
Summary
Army Veteran that is results driven within transportation, Claims, and logistics profession with 15+ years of experience in business development, strategic planning, sales, and management. Excellent oral and written communicator that is multilingual with the ability to effectively identify and track key performance metrics. Proven track record of consistently displaying leadership, organizational, and execution skills while exceeding expectations. Conceptual thinker with the ability to execute high levels of problem solving and decision making abilities in a fast paced environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Claims Manager
Collision Solution
Columbus, OH
11.2022 - Current
- Streamlined communication between adjusters and customers , expediting claim resolution times.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Implemented quality assurance measures, monitoring technician performance and providing constructive feedback for continuous improvement efforts.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Reduced claim disputes by enforcing strict adherence to policy terms and conditions.
Station Manager
FedEx
Omaha, NE
04.2020 - 07.2022
- Managed all station contractors
- Was responsible for all fleet vehicles and accident claims. Making fleet maintenance decisions. Writing accident reports and management of the claims
- Managed and instituted three new on-site locations across Iowa & Nebraska within the Omaha/Council Bluffs metropolitan area.
- Directed employees throughout the facility in performing tasks such as movement, tracking, and administration of trailers while ensuring proper package safety is being adhered to regarding quality assurance, SWAK, hazardous materials, and dock safety.
Sort Manager
FedEx
Columbus, OH
03.2019 - 04.2020
- Ran a sort staff of 500+ staff members
- Provided support by managing specific day-to-day operations of an assigned staff and lower management.
- Responsible for managing logistic performance and scheduling of upto 300,000 packages a sort.
- Made critical decisions on the fly for early and late flights and the packages included.
Hub Area Manager
FedEx
Syracuse, NY
01.2017 - 03.2019
- Increased staffing 113% and reduced turnover from 430% to under 95% in less then a year by working with staff to address issues and improve morale without large salary increases.
- Recognized by FedEx for the Humanitarian Award in 2020 due to responding to a life-threatening situation with a customer and performing CPR for 17 minutes while waiting for EMS.
Operations Manager
FedEx
Columbus, OH
12.2015 - 01.2017
- Outperformed expectations within the first month of being hired as a part-time package handler due to exceptional work ethic and received a promotion to full-time operations manager.
Chief Executive Officer
JCB Recovery
Columbus, OH
01.2009 - 12.2015
- Produced a comprehensive full-service repossession business inside of an already operating transportation company that provides full skip tracing, Repossession, and inhouse skip tracing services to 40+ large companies on a nationwide scale.
Chief Operating Officer
MIS Trucking
Columbus, OH
04.2008 - 10.2015
- Operated a family-owned and operated trucking, transportation, and brokerage company that specialized in the long haul refrigerated market and expanded into automobile hauling operations with the addition of a sister recovery company.
- We started with 1 Truck and trailer and expanded to over 110+ Trucks and 200 Trailers with over 170 Staff members
- Negotiated the sale of the company for $17 million in Q3 2016
35M Human Intelligence Collector
United States Army
Aberdeen Proving Ground, MD
09.2004 - 11.2008
- Coordinated with other intelligence disciplines, facilitating seamless integration of data for accurate assessments and strategic planning.
- Managed sensitive classified material responsibly, ensuring proper storage, handling, and dissemination procedures were followed at all times.
- Developed rapport with key informants through effective communication and relationship building skills.
- Supported force protection measures through vigilant monitoring of potential threats derived from human intelligence sources.
- Identified trends and patterns in collected intelligence, providing valuable insights for strategic planning.
- Leveraged knowledge of local customs, culture and language when interacting with local populations, enhancing trust and rapport in support of intelligence collection efforts.
Education
Master's Degree - Transportation and Highway Engineering
Michigan State University, Eli Broad College of Business
East Lansing, MIBachelor's Degree - Logistics, Materials, and Supply Chain Management
Michigan State University
East Lansing, MIAssociate's Degree - Criminal Justice
Ohio University
Nelsonville, OHSkills
- ArcGIS
- As400
- Excalibur WMS
- 1M3
- Magaya Supply Chain
- Microsoft Access
- Microsoft Excel
- Microsoft PowerPoint
- SAP
- Shipstation
- TMS
- Ccc
- Mitchell
Certification
- United States Army Certified Unmanned Aircraft Systems Analyst, United States Department of the State, Iraq, 01/01/19
- Human Intelligence (HUMINT) Certification, United States Department of the State, Washington, D.C., 05/01/16
- Certified United States Import Compliance Officer (CUSICO), United States Customs and Border Protection, Washington, D.C., 05/01/10
Militaryexperience
Operations Officer - Army Human Intelligence Collector, Army, 97E
Languages
Arabic
Professional Working
Russian
Limited Working
Persian
Professional Working
Timeline
Claims Manager
Collision Solution
11.2022 - Current
Station Manager
FedEx
04.2020 - 07.2022
Sort Manager
FedEx
03.2019 - 04.2020
Hub Area Manager
FedEx
01.2017 - 03.2019
Operations Manager
FedEx
12.2015 - 01.2017
Chief Executive Officer
JCB Recovery
01.2009 - 12.2015
Chief Operating Officer
MIS Trucking
04.2008 - 10.2015
35M Human Intelligence Collector
United States Army
09.2004 - 11.2008
Master's Degree - Transportation and Highway Engineering
Michigan State University, Eli Broad College of Business
Bachelor's Degree - Logistics, Materials, and Supply Chain Management
Michigan State University
Associate's Degree - Criminal Justice
Ohio University