Jesse Broxton
Bellwood
Summary
Diligent IT professional with a strong background in managing team schedules, resolving conflicts, and ensuring operational efficiency. Recognized for exceptional leadership and communication skills, thriving in fast-paced environments while fostering collaboration and innovation. Committed to leveraging technical knowledge and interpersonal abilities to contribute to organizational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
ALDI
10.2024 - Current
- Led daily store operations and managed a team of 8 employees, focusing on efficient task execution and positive team performance.
- Managed high-volume customer service interactions, quickly resolving issues and complaints to maintain excellent customer satisfaction.
- Trained new employees on company policies and operational procedures, ensuring consistency and compliance.
Open Source Developer
FHIRGo
05.2023 - 10.2024
- Used technical problem-solving and debugging skills to identify and resolve complex integration issues across various web apps.
- Translated client business needs into functional technical specifications, improving communication and project clarity.
IT Specialist
Dickerson Construction
07.2020 - 06.2021
- Performed setup, configuration, and deployment of new workstations, mobile devices, ensuring rapid integration into the corporate network.
- Conducted routine system maintenance, including antivirus updates, and inventory tracking, enhancing system security and longevity.
Education
B.S. - Cybersecurity and Information Assurance
WGU
Millcreek, UT07.2026
Skills
- Network Troubleshooting
- Hardware/Software Installation & Configuration
- Scripting
- Help Desk Support
- Customer Service
- Team Leadership
- Incident Resolution
- Employee training
Certification
- Google IT Support Professional Certificate
- General Assembly Software Engineering Fellow
Timeline
Shift Manager
ALDI
10.2024 - Current
Open Source Developer
FHIRGo
05.2023 - 10.2024
IT Specialist
Dickerson Construction
07.2020 - 06.2021
B.S. - Cybersecurity and Information Assurance
WGU