Jesse Bustos
Denver,CO
Summary
Caring and compassion with hopes of becoming experienced in implementing specialized programs for individuals with developmental, emotional, or intellectual disabilities. Comfortable in handling stressful situations and performing under pressure. Passionate about providing high-quality service to clients with special needs.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Home Depot
12.2023 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Caregiver
Sample Supports
09.2022 - 11.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Built strong relationships with clients to deliver emotional support and companionship.
Before and After School Care Assistant
Denver Public Schools
03.2021 - 11.2022
- Supported the emotional well-being of students by providing a listening ear, guidance, and encouragement during challenging situations.
- Developed strong relationships with students, fostering trust and open communication within the before and after school care setting.
- Enhanced student safety by consistently supervising before and after school activities and ensuring adherence to established rules.
- Provided first aid and emergency response as required, prioritizing student health and safety at all times.
- Facilitated group activities that promoted social skills development and positive peer interactions among students.
Education
Bachelor of Science - Psychology
Metropolitan State University of Denver
Denver, CO12-2024
High School Diploma -
John F. Kennedy High School
Denver, CO05-2018
Skills
- Treatment coordination
- Behavior monitoring
- Problem-solving abilities
- Multitasking
- Reliability
- Mental health counseling
- Individual Therapy
- Time management abilities
- Adaptability
- Documentation skills
- Behavior treatment plans
- Verbal behavior training
- Social skill development
- Communication
Timeline
Customer Service Manager
Home Depot
12.2023 - Current
Caregiver
Sample Supports
09.2022 - 11.2023
Before and After School Care Assistant
Denver Public Schools
03.2021 - 11.2022
Bachelor of Science - Psychology
Metropolitan State University of Denver
High School Diploma -
John F. Kennedy High School