Rebecca Probasco
West Lafayette,IN
Summary
Detail-oriented Assistant Manager offers more than an extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Franciscan Physician Network
Lafayette, Indiana
03.2023 - 07.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Data Entry
- Customer service
- Answered patient calls for Franciscan Physician Network appointments and service questions.
- Scheduled visits using clinic calendars and provider availability.
- Verified patient demographics and insurance information in electronic records.
- Routed messages to nurses, providers, and office staff.
- Updated appointment notes and contact details in patient systems.
- Customer care
Assistant Manager
Tc Harris Academy
Lafayette, Indiana
05.2018 - 07.2023
- Managed phone calls, emails, and treatment plans to ensure effective communication and support for clients
- Assisted with classroom activities and individualized instruction in private school
- Oversaw daily operations of group home, ensuring compliance with regulations and quality care for residents
Education
McCutcheon
Lafayette, INSkills
- EMR documentation
- Appointment scheduling
- Insurance verification
- Data entry
- Treatment coordination
- Team supervision
- Customer relationship management
- Conflict resolution
- Record management
- Problem solving
- Attention to detail
- Clear communication
- Time management
- Decision making
- Policy enforcement
- Negotiation
- Inventory management
- Team building
- Employee supervision
- Staff training and development
- Microsoft office expertise
- Goal setting
- Meeting facilitation
- Workplace safety compliance
- Employee engagement
- Employee performance evaluation
- Orientation and training
- Business administration
Timeline
Customer Service Representative
Franciscan Physician Network
03.2023 - 07.2023
Assistant Manager
Tc Harris Academy
05.2018 - 07.2023
McCutcheon