Santiago Ruiz
Dallas
Summary
Bilingual customer service professional specializing in veterinary emergency care and client communication. Expertise in coordinating surgical schedules and managing high-volume patient flow, enhancing operational efficiency. Committed to delivering compassionate support during critical moments and ensuring clarity in financial communication.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Canyon Creek Animal Clinic
Richardson
09.2024 - Current
- Managed client communication for appointments, treatment plans, inpatient updates, and urgent medical follow-ups to ensure optimal patient care
- Coordinate surgical scheduling and daily patient flow in a high-volume clinical setting
- Provided clear financial communication, including estimates and payment processing, to support clients and enhance their experience
- Deliver compassionate end-of-life and euthanasia support with professionalism and empathy
- Prepare and dispense medications with accuracy and client instruction
- Maintained inventory and organized clinical supplies to ensure seamless operations in a high-volume clinical setting
- Document patient records using Vetspire, ezyVet, and Cornerstone
Showroom Assistant
Brown Jordan International
Dallas
03.2023 - 07.2023
- Delivered high-level customer service in luxury retail showroom, enhancing client experience
- Oversaw inventory, displays, and client sample requests, ensuring optimal showroom presentation
- Organized and maintained detailed client interaction records, supporting personalized service
Customer Service Representative
Dallas Animal Emergency
Dallas
07.2022 - 03.2023
- Coordinated front desk operations in fast-paced emergency veterinary hospital
- Triaged incoming emergency calls and coordinated with doctors and technicians
- Relayed critical patient information to clients while managing inpatient updates
- Ensured accurate EMR documentation in high-pressure environment
- Assisted clients through emergency and end-of-life situations with calm, compassionate communication
Client Service Coordinator
Banfield Pet Hospital
Dallas
07.2021 - 06.2022
- Coordinated daily scheduling and workflow in busy veterinary clinic to optimize service delivery
- Educated clients on preventive care and treatment plans to enhance understanding and compliance
- Prepared medications and communicated discharge instructions to ensure client understanding and adherence
Client Service Coordinator
Hillside Veterinary Clinic
Dallas
07.2019 - 07.2021
- Developed long-term client relationships by providing education and support tailored to individual needs
- Coordinated preventive care guidance and treatment plans to enhance patient outcomes
- Scheduled appointments and managed client communication to ensure timely patient care
Education
Associate of Arts -
Brookhaven Community College
Farmers Branch, TX01-2025
High School Diploma -
Hillcrest High School
Dallas, TXSkills
- Emergency client communication
- Veterinary ER workflow support
- Compassionate euthanasia & grief support
- Medical records (EMR)
- Surgery & treatment coordination
- Estimate review & payment processing
- Inpatient updates
- Medication preparation & client education
- Multi-line phone systems
- Inventory & supply management
- Vetspire
- EzyVet
- Cornerstone
- Bilingual: English/Spanish
- Patient scheduling
- Financial communication
- EMR documentation
- Client education
- Medication preparation
- Customer relationship management
- Call triage
- Inventory management
- Team collaboration
- Effective communication
- Problem solving
- Detail orientation
- Time management
- Compassionate support
- Staff training
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
Canyon Creek Animal Clinic
09.2024 - Current
Showroom Assistant
Brown Jordan International
03.2023 - 07.2023
Customer Service Representative
Dallas Animal Emergency
07.2022 - 03.2023
Client Service Coordinator
Banfield Pet Hospital
07.2021 - 06.2022
Client Service Coordinator
Hillside Veterinary Clinic
07.2019 - 07.2021
Associate of Arts -
Brookhaven Community College
High School Diploma -
Hillcrest High School