SHELANDA DANIELS
Kalcare Health
Covington
11
years of professional experience
1
Certification
Results-driven healthcare professional with strong experience in patient intake, scheduling, and care coordination. Skilled in guiding patients through onboarding, managing high-volume communication, and ensuring a seamless care experience. Proficient in EMR systems, HIPAA compliance, and remote communication tools. Known for delivering compassionate, efficient, and detail-oriented support in fast-paced healthcare environments. Seeking a Remote New Patient Consultant / Patient Coordinator role.
Work History
Customer Service Representative
2 Years 1 Month- Managed patient intake and onboarding, collecting demographic, insurance, and medical information
- Assisted patients via phone with appointment scheduling and inquiries, ensuring a positive experience
- Maintained strict HIPAA compliance while handling sensitive patient data
- Entered and updated patient records in electronic medical record (EMR) systems with accuracy
- Coordinated with healthcare providers and staff to support efficient patient care and communication
- Resolved patient concerns with professionalism, empathy, and strong problem-solving skills
Medical Support Specialist
2 Years 6 Months- Managed new patient intake, including insurance, demographics, and medical history
- Scheduled and coordinated appointments, ensuring a smooth transition into care
- Utilized EMR systems to maintain accurate and up-to-date patient records
- Handled high-volume inbound calls and assisted with services and provider information
- Conducted outbound follow-ups with prospective and existing patients
- Educated patients on care processes, improving engagement and understanding
- Ensured full compliance with HIPAA and confidentiality standards
- Collaborated with providers and staff to resolve patient concerns efficiently
Behavior Health Technician
6 Years 2 Months- Maintained detailed and confidential client records
- Collected behavioral data to support treatment planning
- Communicated with families and care teams to ensure continuity of care
- Implemented individualized care plans and tracked progress
- Documented client interactions accurately in electronic health records, ensuring compliance with confidentiality standards.
- Developed community resource connections to support clients' ongoing mental health needs beyond therapy sessions.
- Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
Education
Associate Degree - Health & Human Services
Skills
Patient Intake & Onboarding
EMR Documentation
HIPAA Compliance
Appointment Scheduling
Insurance & Demographics Collection
Inbound/Outbound Calls
Customer Service Excellence
Care Coordination
DocuSign & Digital Forms
Data Entry Accuracy
Certification
- Certified Nursing Assistant (CNA)
- CPR & First Aid Certified
- Registered Behavior Technician (RBT – 40 Hr)
- Patient Care Assistant (PCA)
- Dean’s List – Ultimate Medical Academy
Timeline
Customer Service Representative
Kalcare Health
01.2023 - 02.2025Read More
Medical Support Specialist
Kameo Health
10.2020 - 04.2023Read More
Behavior Health Technician
AspirationsToBe
01.2014 - 03.2020Read More
Ultimate Medical Academy
Associate Degree from Health & Human Services
Read More
ADDITIONAL STRENGTHS
- Strong communication & patient rapport-building
- Thrives in remote and fast-paced environments
- Highly organized with strong attention to detail
- Committed to delivering exceptional patient experiences