Diego Castillo
The Bronx,NY
Summary
Healthcare Account Coordinator with experience spanning healthcare administration, medical device operations, and high volume logistics environments. Experienced in patient intake, insurance verification, prior authorizations, HIPAA compliant documentation, and claims workflows. Background includes medical device assembly, inventory control, and quality assurance through Beacon Professional Services / Sun Scientific, as well as fast paced operational work at UPS that strengthened efficiency, reliability, and attention to detail. Proven ability to manage complex workflows, coordinate across multidisciplinary teams, and perform under pressure. Currently completing nursing prerequisites with a longnterm goal of advancing into direct patient care.
Overview
2
2
years of professional experience
Work History
Account Coordinator
Gramatan Health Supplies LLC
06.2025 - Current
- Coordinate end-to-end patient onboarding, including intake review, insurance verification, and order setup.
- Serve as a primary point of contact for patients and providers regarding authorizations, order status, and follow-ups.
- Manage prior authorizations, claims submissions, and payer communications to minimize delays and denials.
- Ensure all documentation meets HIPAA, payer, and internal quality standards.
- Monitor workflow queues, identify bottlenecks, and escalate issues to support timely patient care delivery.
- Collaborate with clinical staff, warehouse teams, and management across multiple locations.
Healthcare Operations Associate
Beacon Professional Services / Sun Scientific
05.2024 - 06.2025
- Assembled, inspected, and packaged 100-150 medical compression and wound-care devices per day.
- Maintained inventory accuracy, labeling, and shipping documentation for regulated medical products.
- Performed quality assurance checks, lot tracking, and compliance documentation.
- Supported workflow efficiency initiatives and assisted with training new team members.
Loader / Unloader
United Parcel Service (UPS)
10.2023 - 08.2024
- Handled high-volume loading and unloading operations in a fast-paced warehouse environment.
- Maintained safety, accuracy, and productivity under strict time constraints.
Education
PrenNursing Prerequisites
Westchester Community College
Skills
- Patient Intake & Onboarding
- Insurance Verification
- Prior Authorizations
- Claims Follow-Up
- HIPAA & PHI Compliance
- Healthcare Documentation
- Care Coordination
- Provider Relations
- Medical Devices & DME
- Inventory Control
- Quality Assurance
- Workflow Optimization
- Multisite Coordination
- Excel
- QuickBooks
Timeline
Account Coordinator
Gramatan Health Supplies LLC
06.2025 - Current
Healthcare Operations Associate
Beacon Professional Services / Sun Scientific
05.2024 - 06.2025
Loader / Unloader
United Parcel Service (UPS)
10.2023 - 08.2024
PrenNursing Prerequisites
Westchester Community College