Emonie Cruz
Atlantic City,NJ
Summary
Certified Clinical Medical Assistant with a strong background in intake, insurance verification, and medical office administration. Skilled in entering accurate patient data, coordinating with case managers, and ensuring compliance with HIPAA guidelines. Proven ability to work independently and collaboratively in fast-paced environments. Committed to providing compassionate and efficient care support to medically fragile patients.
Overview
4
4
years of professional experience
Work History
Medical Assistant and Receptionist
Regional Internal Medicine Associates
Pleasantville, NJ
04.2023 - Current
- Perform intake duties including completing new patient paperwork and scheduling appointments.
- Enter and maintain accurate patient information in EMR systems.
- Verify insurance eligibility and ensure authorization compliance.
- Communicate with providers and case managers to resolve intake and authorization issues.
- Provide support to patients with professionalism, empathy, and attention to detail.
- Manage incoming calls, documentation, and maintain HIPAA compliance.
- Managed patient medication refills, including verifying accuracy and obtaining provider approval.
Healthcare Customer Service Representative
Sykes (Express Scripts Contract)
Remote
01.2022 - 04.2023
- Handled high volumes of calls and chat messages related to patient benefits and service.
- Collected and verified patient information to complete service requests.
- Provided insurance details and coordinated with clients for resolution and support.
- Accurately logged client interactions and processed intake documentation.
- Maintained compliance with healthcare privacy laws and internal policies.
Front Desk Receptionist
Hand and Stone Massage Spa
Somers Point, NJ
07.2021 - 11.2021
- Managed front desk responsibilities including scheduling, data entry, and customer interaction.
- Greeted and onboarded new clients, processed payments, and handled appointment logistics.
- Ensured accurate documentation and coordinated with team members to maintain service standards.
Education
Associate Degree In Nursing -
Atlantic Cape Community College
Mays Landing, NJCertified Clinical Medical Assistant (CCMA) - undefined
Lincoln Technical Institute
Moorestown, NJ03.2022
High School Diploma - undefined
Oakcrest High School
Mays Landing, NJ06.2018
Skills
- Patient Intake & Onboarding
- Insurance Verification & Authorization
- EMR Systems & Documentation
- HIPAA Compliance & Confidentiality
- Microsoft Outlook, Word & Excel
- Medical Terminology & Records Management
- Customer Service & Call Handling
- Time Management & Prioritization
- Data Entry & Administrative Support
- Collaboration & Communication
Timeline
Medical Assistant and Receptionist
Regional Internal Medicine Associates
04.2023 - Current
Healthcare Customer Service Representative
Sykes (Express Scripts Contract)
01.2022 - 04.2023
Front Desk Receptionist
Hand and Stone Massage Spa
07.2021 - 11.2021
Certified Clinical Medical Assistant (CCMA) - undefined
Lincoln Technical Institute
High School Diploma - undefined
Oakcrest High School
Associate Degree In Nursing -
Atlantic Cape Community College