To seek and maintain full-time supervisor position with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
12
12
years of professional experience
Work History
Operations Supervisor
CVS Pharmacy
01.2015 - 07.2022
Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Motivated and trained employees to maximize team productivity.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
Monitored front areas register counts, cash reports, time sheets.
Supervisor
PetSmart
07.2013 - 01.2015
Applied strong leadership talents and problem-solving skills to maintain team efficiency.
Trained new employees and delegated daily tasks and responsibilities.
Completed store opening and closing procedures and balanced tills.
Handled customer complaints, resolved issues, and offered thoughtful solutions to maintain customer satisfaction.
Monitored workflow to improve employee time management and increase productivity.
Evaluated employee performance and coached and trained to improve weak areas.
Enforced company policies and regulations with employees.
Shift Leader
Walmart
03.2010 - 07.2013
Trained new employees and delegated daily tasks and responsibilities.
Completed cash and credit card transactions accurately using POS software.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Skills
Safety Oversight
Operations Management
Performance Monitoring
Outlook, Windows, MS Office
Excellent communication and organizational skills
Bi-lingual Spanish Fluent with Speaking, Writing, Reading