Jesse Dallas Harper
Las Vegas,NV
Summary
To utilize and expand my experience and knowledge within food and beverage. Gain more experience in different dining types of restaurants. While being a positive attribute to the company or department I work for.
Overview
9
9
years of professional experience
Work History
Food server/food runner
Excalibur resort and casino
Las Vegas
10.2019 - 12.2023
- Greeted guests, took drink orders & food orders, front of house responsibilities
- Attended to guest needs & requests
- Closed out the table, presented check to the guests
- Cleaned tables when guests left and restocked for next tables to come in
- Retained every detail of the menu in case guests had allergies or wanted to know more about our food
- Ran food to the bar as well and communicated with bartenders about guests needs
- Helped setup with buyouts and events to make sure the guest is always feeling like every need is met and the environment makes them want to return.
F&B Cashier Supervisor
Aria resort and casino
Las Vegas
11.2016 - 10.2019
- Supervised food and beverage cashiers, including counseling and any disciplinary action that is necessary
- Made sure employees are in accordance with companies’ policy and core values
- Trained cashiers on hotel procedures and cash handling, credit card and comp processing
- Also important red flags to watch out for in case of fraudulent activity
- Worked with the I.T department to troubleshoot the infogenesis terminals if need be
- Researched guest checks in case of disputes or many other reasons
- Monitored possible cashier variances and processed the corrective action if need be to prevent any loss for the company.
Lead attendant (starbucks)
Crystals mall aria
Las Vegas
06.2015 - 11.2016
- Oversaw any given shift, from 3-10 employees at a time
- Handled guest complaints or issues and followed up with proper protocol
- Trained and coached new or existing Starbucks team members
- Made sure Starbucks core standards are being followed
- Ensured MGM property standards are also being followed
- Placed orders for the daily PAR of the store according to sales and needs.
Restaurant Food Server/Banquet, Event Server
Atomic Golf
Las Vegas, NV
03.2024 - Current
- Explained protocol, game play safety and how to navigate the golf bay. Answered any questions guests may have regarding technology or food and drink options.
- Worked with kitchen staff & support staff to ensure fast delivery of food items, maintaining food quality and food safety guidelines.
- Maintained a clean, organized dining area, ensuring a welcoming atmosphere for guests. Pre bussing tables to help out bussers and not to have clutter at tables after service.
- Streamlined order-taking process by quickly entering orders into POS system.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Demonstrated proper food handling techniques, adhering to safety and sanitation guidelines.
- Quickly and efficiently managed multiple tables, prioritizing tasks to deliver timely and accurate orders, during peak volume times.
- Worked with POS system to place orders, manage guest checks, and personalize orders. Beginning of service to end of service.
- Handled guest complaints professionally, resolving issues promptly to maintain positive experiences, in hopes they will return in the future.
- Provided amazing and personable table side service during shifts, maintaining composure under pressure while multitasking efficiently and professionally.
- Enhanced customer satisfaction by providing attentive service and anticipating their needs.
- Knowledge of daily specials and promotions, informing guests of enticing menu options to help the establishment’s revenue goals. Suggestive selling, depending on their preferences.
Education
General Studies
Chaffey College
Rancho Cucamonga, CASkills
- LEADERSHIP
- Proved myself from entry level to management in short amount of time with past employers Supervised a team of up to twenty people at a time in a high volume outlet Placed store orders for the needs and profitability of the store Worked alongside management team to help with sales, store budget, team growth and development
- COMMUNICATION
- Excellent written and verbal communication skills Attempt to motivate employees on what to do and how to do it, while also conveying a sense of urgency and still keeping the team motivated Provided one on one coaching for employees based on their needs and or problem areas Therefore motivating them to enrich their productivity and job performance
- Computer skills
- Proficient computer and Point Of Sale literacy Microsoft word, excel, POS operating system Also many years of typing experience
References
To be provided via application and/or upon employers request.
Timeline
Restaurant Food Server/Banquet, Event Server
Atomic Golf
03.2024 - Current
Food server/food runner
Excalibur resort and casino
10.2019 - 12.2023
F&B Cashier Supervisor
Aria resort and casino
11.2016 - 10.2019
Lead attendant (starbucks)
Crystals mall aria
06.2015 - 11.2016
General Studies
Chaffey College