Jesse Davis
Indianapolis,IN
Summary
Dynamic Equipment Rental Specialist with a proven track record at Sunbelt Rentals, excelling in customer service and conflict resolution. Skilled in maximizing revenue through upselling and enhancing operational efficiency. Committed to continuous learning and fostering strong relationships, ensuring compliance and satisfaction in high-pressure environments.
Overview
10
10
years of professional experience
Work History
SR. Equipment Rental Specialist
Sunbelt Rentals
06.2020 - Current
- Managed rental agreements and ensured compliance with policies and regulations.
- Provided exceptional customer service, resolving inquiries and concerns efficiently.
- Trained new staff on rental procedures, enhancing team effectiveness and workflow efficiency.
- Maximized revenue with effective upselling techniques and attentive client care.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Coordinated daily dispatch operations to ensure timely delivery of services and resources
- Communicated with drivers to relay instructions and address operational challenges
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Equipment Rental Specialist
Sunbelt Rentals
09.2018 - 03.2020
- Managed rental agreements, ensuring compliance with company policies and local regulations.
- Assisted customers in selecting rental options, enhancing overall satisfaction through tailored recommendations.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business opportunities.
- Streamlined rental processes for increased efficiency and improved customer experience.
- Enhanced customer satisfaction by providing personalized rental assistance and recommendations.
Supervisor
Zip City Usa
03.2016 - 09.2018
- Assisted team in daily operations, ensuring adherence to safety protocols and standard procedures.
- Adapted quickly to new tasks, demonstrating flexibility in fast-paced work settings.
- Engaged with team members to foster a positive workplace culture focused on productivity.
- Participated in training sessions to enhance skills and knowledge related to operational processes.
- Contributed to maintaining cleanliness and organization of work areas for optimal efficiency.
Education
High School Diploma -
Perry Meridian High School
Indianapolis, INSkills
- Continuous learning and development
- Organizational and planning skills
- Self-motivation and initiative
- Professionalism and ethics
- Networking and relationship building
- Conflict resolution techniques
- Multitasking
- Computer and software proficiency
- Strong communication
- Teamwork and collaboration
- Problem-solving
- Product knowledge
Timeline
SR. Equipment Rental Specialist
Sunbelt Rentals
06.2020 - Current
Equipment Rental Specialist
Sunbelt Rentals
09.2018 - 03.2020
Supervisor
Zip City Usa
03.2016 - 09.2018
High School Diploma -
Perry Meridian High School
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