Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Tanner

Columbia,MD

Summary

Highly proficient Senior Customer Service Representative with superb interpersonal and communication skills to effectively handle multiple tasks in fast-paced environments. Quality-focused producer who consistently meets team and department production targets by delivering strong output to achieve metrics.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sr. Equipment Rental Specialist

Sunbelt Rentals
07.2020 - Current
  • Planned and prepared work schedules to assign employees to specific duties.
  • Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
  • Processed incoming invoice payments.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Communicated daily with vendors to keep accessories in stock.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.

Safety Coordinator

Sunbelt Rentals
01.2020 - Current
  • Inspected warehouse, practices, and gear for compliance with established safety standards.
  • Coached employees, managers and executives on effective safety policies.
  • Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
  • Held safety meetings to keep staff up to date.

Rental Specialist

Sunbelt Rentals
06.2019 - 06.2020
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business while managing multiple tasks in high-volume environment.
  • Partnered with outside sales to identify critical accounts with growth opportunities.
  • Kept up-to-date rental records and customer information in company systems to track client interests and preferences.

Education

Bachelor of Science - Business Administration And Management

Claflin University
Orangeburg, SC
05.2019

Bachelor of Science - Business Administration And Management

Amity University
Dubai, UAE
09.2018

Skills

  • Microsoft Office (Word, Powerpoint, Excel)
  • Wynne System
  • Mobile Sales Pro
  • VDOS
  • Agile Working Environment
  • Good Communication Skills
  • Team Monitoring
  • Client Engagement
  • Training and Development
  • Account Resolutions
  • Conflict Resolution

Certification

  • Agile Project Management Certification

Timeline

Sr. Equipment Rental Specialist

Sunbelt Rentals
07.2020 - Current

Safety Coordinator

Sunbelt Rentals
01.2020 - Current

Rental Specialist

Sunbelt Rentals
06.2019 - 06.2020

Bachelor of Science - Business Administration And Management

Claflin University

Bachelor of Science - Business Administration And Management

Amity University
Michael Tanner