Michael Tanner
Columbia,MD
Summary
Highly proficient Senior Customer Service Representative with superb interpersonal and communication skills to effectively handle multiple tasks in fast-paced environments. Quality-focused producer who consistently meets team and department production targets by delivering strong output to achieve metrics.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sr. Equipment Rental Specialist
Sunbelt Rentals
07.2020 - Current
- Planned and prepared work schedules to assign employees to specific duties.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Processed incoming invoice payments.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Communicated daily with vendors to keep accessories in stock.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Safety Coordinator
Sunbelt Rentals
01.2020 - Current
- Inspected warehouse, practices, and gear for compliance with established safety standards.
- Coached employees, managers and executives on effective safety policies.
- Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
- Held safety meetings to keep staff up to date.
Rental Specialist
Sunbelt Rentals
06.2019 - 06.2020
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business while managing multiple tasks in high-volume environment.
- Partnered with outside sales to identify critical accounts with growth opportunities.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
Education
Bachelor of Science - Business Administration And Management
Claflin University
Orangeburg, SC05.2019
Bachelor of Science - Business Administration And Management
Amity University
Dubai, UAE09.2018
Skills
- Microsoft Office (Word, Powerpoint, Excel)
- Wynne System
- Mobile Sales Pro
- VDOS
- Agile Working Environment
- Good Communication Skills
- Team Monitoring
- Client Engagement
- Training and Development
- Account Resolutions
- Conflict Resolution
Certification
- Agile Project Management Certification
Timeline
Sr. Equipment Rental Specialist
Sunbelt Rentals
07.2020 - Current
Safety Coordinator
Sunbelt Rentals
01.2020 - Current
Rental Specialist
Sunbelt Rentals
06.2019 - 06.2020
Bachelor of Science - Business Administration And Management
Claflin University
Bachelor of Science - Business Administration And Management
Amity University