Hi, I’m
Jesse E Delgado
Yorba Linda,CA
Summary
Exceptionally strong team player, who is hard working, patient, and great interpersonal communication skills within a large company, as well as experience with the company Intranet, Internet, E-Mail, and software systems. Very dedicated to providing high levels of customer service satisfaction and has have great phone etiquette. Reliable and trustworthy worker offering a positive attitude and excellent work ethic.
Overview
9
years of professional experience
Work History
Glidewell Laboratories
Glazer
09.2021 - 06.2023
Job overview
- Handled monolithic fixed dental restorations including crowns and bridges of various ceramic materials with emphasis in glaze application .
Smart Choice Agency LLC
Co-Founder
12.2019 - 09.2021
Job overview
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Networked with other businesses and customers to increase sales opportunities and contacts
- Worked to build relationships with customers and built potential for additional sales. In doing so increased business by 20%.
- Logged reports, expenses, receipts, and sales in company database.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Encore Brand Management
Training Field Director
07.2019 - 12.2019
Job overview
- Excellent communication skills, both verbal and written
- Managed team of 7 people in one many marketing campaigns
- Trained and organized teams to provide government phones to public in different events and sites in orange county.
- Self-motivated, with strong sense of personal responsibility
- Skilled at working independently and collaboratively in team environment
- Worked well in team setting, providing support and guidance
- Demonstrated respect, friendliness and willingness to help wherever needed
- Passionate about learning and committed to continual improvement
- Cultivated interpersonal skills by building positive relationships with others
Superior Event Catering
Bilingual Customer Service Representative
01.2018 - 07.2019
Job overview
- Provided extraordinary customer service by representing companies brand with utmost professionalism and courtesy
- Make recommendations according to customer's needs
- Doing call backs, invoicing, multi-tasking between customer phone calls, problem solving customer complaints or concerns.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish in return increased sales by 15%.
- Assisted customers with Spanish-language inquiries in timely and professional manner.
Network Design Incorporated, International Brotherhood of Electrical Workers
Industrial Cable Installer Contractor
09.2017 - 04.2018
Job overview
- Installing Cable and Various Cable Supports (IE cable tray, conduit, hangers etc)
- Assisting with testing and terminating of cable systems
- Assisting with all aspects of project as directed by Crew leader, Foreman and Supervisor
- Understanding of Cat 5, Cat 6 and fiber optics
- Managed time efficiently in order to complete all tasks within deadlines
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information and provided solutions to problems
Lund's Auto
Networking and Sales Representative
07.2016 - 09.2017
Job overview
- Utilized operational systems such as Microsoft Word to process purchases of all products purchased and sold from 90% on Ebay.
- Solid problem solving skills for purpose of determining and solving customer billing issues.
- Administered adjustments and collected payments based on company procedures also performed other related duties and responsibilities as assigned and or required.
- Retained excellent client satisfaction ratings through outstanding service delivery
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Developed and implemented sales strategies to increase profits
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals
iTEK Services Incorporated
Product Handler
09.2014 - 06.2016
Job overview
- Utilized operational systems such as Excel and company intranet by using programmed PDA's to sort and distribute various electronic portable devices for repair or shipping to retail store clients. Approximately 800 per day.
- Administered client quotes for repair and determining and solving customer billing issues while providing excellent customer service skills.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Completed physical inventory counts each month
- Performed data entry and completed proper paperwork
- Recorded information, shortages, and discrepancies to keep records current and accurate
- Monitored and adjusted inventory levels to meet customer needs and demands
Education
Globe University And Minnesota School of BusinessiWoodbury, MN
from Business Administration
06.2015
Santa Ana High SchoolSanta Ana, CA
High School Diploma
06.2002
Skills
Professional Skills
- Microsoft Programs: Proficient in MS Word, Excel, Power Point
- Typing Rate : 50-60 wpm
- Customer Service Oriented: 20 years of experience
- Billing: Proficient
- Reading Comprehension
- Business Operations
- Data Entry
- Teamwork and Collaboration
- Training and Development
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Glazer
Glidewell Laboratories
09.2021 - 06.2023
Co-Founder
Smart Choice Agency LLC
12.2019 - 09.2021
Training Field Director
Encore Brand Management
07.2019 - 12.2019
Bilingual Customer Service Representative
Superior Event Catering
01.2018 - 07.2019
Industrial Cable Installer Contractor
Network Design Incorporated, International Brotherhood of Electrical Workers
09.2017 - 04.2018
Networking and Sales Representative
Lund's Auto
07.2016 - 09.2017
Product Handler
iTEK Services Incorporated
09.2014 - 06.2016
Globe University And Minnesota School of Businessi
from Business Administration
Santa Ana High School
High School Diploma
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