Jesse Dempsey
Brooklyn,NY
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
15
15
years of professional experience
Work History
Manager, Sales and Customer Experience
Macys Department Store
10.2023 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Maximized performance by monitoring daily activities and mentoring team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Customer Service LEADER
Ikea
10.2021 - 10.2023
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Assistant Manager
CVS
05.2010 - 10.2021
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken
- Makes and executes necessary decisions to keep property moving forward toward achievement of goals
- Reviews reports and financial statements to determine hotel operations performance against budget.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Skills
- Business Growth Initiatives
- Motivational Leadership
- Store Presentation
- Business Leadership
Timeline
Manager, Sales and Customer Experience
Macys Department Store
10.2023 - Current
Customer Service LEADER
Ikea
10.2021 - 10.2023
Assistant Manager
CVS
05.2010 - 10.2021