Jesse Diaz
San Antonio,TX
Summary
A dynamic leader with a proven track record at DAIKIN COMFORT TECHNOLOGIES, I excel in branch operations management and fostering customer relationships. Achieved consistent customer satisfaction improvement and exceeded sales targets through strategic leadership and staff management. Skilled in multitasking and motivating teams, I bring both hard and soft skills to drive organizational success. Hard worker with great work ethics.
Overview
10
10
years of professional experience
Work History
Branch Manager
DAIKIN COMFORT TECHNOLOGIES
06.2015 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
CSR
DAIKIN COMFORT TECHNOLOGIES
06.2015 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Truck Driver
DAIKIN COMFORT TECHNOLOGIES
06.2015 - Current
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
WARESHOUSE ASSOCIATE
DAIKIN COMFORT TECHNOLOGIES
06.2015 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Education
High School Diploma -
SOUTH WEST HIGH SCHOOL
San Antonio, TX06-2013
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Leader / Motivator
- Excellent work ethic
- Staff management
Timeline
Branch Manager
DAIKIN COMFORT TECHNOLOGIES
06.2015 - Current
CSR
DAIKIN COMFORT TECHNOLOGIES
06.2015 - Current
Truck Driver
DAIKIN COMFORT TECHNOLOGIES
06.2015 - Current
WARESHOUSE ASSOCIATE
DAIKIN COMFORT TECHNOLOGIES
06.2015 - Current
High School Diploma -
SOUTH WEST HIGH SCHOOL
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