Jesus Dominguez, RN

Sole nationwide instructor for virtual multi-facility Centricity Cardio Workflow (CCW) training, educating clinical and IT teams across hospital systems.

• Provide hardware and software troubleshooting for Mac-Lab and CardioLab systems, resolving front-end workstation, hemodynamic monitoring, and imaging workflow issues.
• Serve as a technical resource for Clinical Applications and Field Engineering teams, contributing to escalated issue resolution and workflow improvements.
• Assist customers with system go-lives, upgrades, and configuration, ensuring adoption and clinical alignment.
• Create SQL queries and Crystal Reports for administrative reporting, performance monitoring, and billing support.
• Deliver application support across the South Central U.S., with extended remote support for clients nationwide and in Canada
• Develop user training materials and support documentation used throughout the organization.

Job Responsibilities

• Responsible for assisting Physicians with implanting of cardiac devices as well as programming and optimizing for better functioning and overall improved outcomes
• Scheduled and conducted cardiac devices clinics on weekly basis across 10+ cardiology offices; Responsible for managing over 200 patients with implantable devices
• Managed online database with patient's cardiac activity and informed physicians as well as corrected and programmed devices according to patient's needs
• Responsible for Physicians offices education related to cardiac implantable devices
• Traveled through West, Central Texas as well east New Mexico when needed to re-program cardiac implantable devices

Job Responsibilities

• Responsible for clinical, and software knowledge, skills, and competence within Cardiovascular Invasive modality
• Administered clinical training to end-user personnel to deliver clinical education
• Conducted pre-sale product clinical evaluations and/or educational sessions to potential customers
• Produced comprehensive, consistent and timely completion of documentation requirements pre-through post training
• Maintained customer relationships and communicate all relevant information to Management team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support.
• Supported workflow analyst and product manager in product definition process to contribute customer workflow information.
• Developed application quick guides, video tutorials and user guides.
• Conducted product training and application support in on-site hospital settings or via web session for healthcare professionals.
• Communicated customer feedback and suggestions to development team for improvement of versions and functionality.

Job Responsibilities:

Directly responsible for managing Electrophysiology program, as well as implementing Cerner EMR cardiovascular hemodynamics solution, Ascend physician reporting, Dicom imaging storage and troubleshooting. During and after Cerner deployment I maintained workstations and performed front end server maintenance for Hemodynamic GE MacLab and Cardio Lab Systems. Primary contact for physicians and staff when dealing with training, issue resolution and workflow optimization, in addition I maintained open communication with engineering team, developers, and deployment team in the form of meetings, conference calls such as KB calls for Ascend physician reporting

Accomplishments:

• Successfully implemented Cerner cardiology alpha project
• Managed implementation of Cryo atrial fibrillation ablation including setup, troubleshooting and maintenance of Medtronic Cryo Console and software
• Analyzed and developed administrative reports to improve work flow, billing, and inventory
• Improved revenue cycle and overall procedural and inventory charges by 30% in Cath/ Electrophysiology
• Used Cerner revenue cycle, Crystal Reports, Business Objects, Server Management Studio, Centricity Cardio Workflow, and Excel among other software to identify financial trends
• Worked together with clinical specialists, field engineers, developers, and sales representatives to accomplish systems that interfaced smoothly with each other and user friendly

Job Responsibilities:

• Performed Critical Care Nursing Skills, Provided patient education, developed and implemented nursing care plans, monitored hemodynamics, cared for patients under hypothermia protocol, balloon pump, Impella, insulin pump, post cardiac catheterization care, and post CABG care among others
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options
• Delivered age-appropriate medical care for adult, adolescent, and geriatric ICU patients
• Provided direct patient care, stabilized patients, and determined next course of action
• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols
• Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations