Jesse Dunn
Las Vegas,NV
Summary
Motivated Program Manager experienced in developing innovative strategies to address dynamic market conditions. Demonstrated strong work ethic, adaptability, and exceptional interpersonal skills while thriving in unsupervised environments. Committed to clear communication and strategic planning to deliver impactful results.
Overview
23
23
years of professional experience
Work History
Program Manager
Global Resources & Supports
Henderson, Nevada
06.2024 - Current
- Led cross-functional teams to develop strategic program initiatives.
- Oversaw program compliance with requirements, schedule and budget.
- Coordinated project timelines and resources for effective execution.
- Facilitated stakeholder meetings to align on project goals and expectations.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Developed training materials to enhance team capabilities and understanding.
DSP
Global Resource & Supports
Henderson, NV
02.2023 - 06.2024
- Ensured clean, organized environment to promote client comfort and safety.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Facilitated resident participation in daily living activities to support personal dignity.
- Monitored vital signs and medication use, documenting variances to inform care adjustments.
House Manager
SEVITA
Henderson, NV
09.2022 - 03.2023
- Enhanced customer satisfaction by effectively resolving issues through knowledgeable, friendly service.
- Managed incoming calls and emails, delivering frontline customer support for product and service inquiries.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delivered exceptional service to new and long-standing customers by addressing concerns and implementing tailored solutions.
Manager
Bolo's Barbershop
San Jacinto, CA
06.2017 - 07.2021
- Trained employees on additional job positions to ensure seamless role coverage at all times.
- Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Facilitated negotiations with vendors and suppliers to achieve cost reductions.
- Managed shifts in absence of store manager, ensuring excellent customer service and supporting sales initiatives.
Security Manager
Mancheese Security
Los Angeles, CA
06.2016 - 04.2021
- Operated effectively in high-risk environments, upholding top-tier standards for security initiatives.
- Managed property entrances and exits while ensuring employee safety.
- Attentively monitored closed-circuit television footage to check for visible suspicious activity.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Assessed daily activities and incidents, documenting equipment damage, theft, and unauthorized presence.
- Documented essential information for incident reports and case files.
Barber
Bolo's Barbershop
Hemet, CA
10.2014 - 01.2017
- Sanitized workstations and salon equipment, ensuring a safe environment for clients.
- Styled and designed traditional and contemporary hairstyles for men and women daily.
- Reduced risk of infection by regularly sanitizing equipment and parts. and maintained work areas in neat fashion.
- Pre-booked future appointments, fostering customer loyalty and repeat business.
- Sanitized equipment and parts and maintained work areas in neat fashion.
- Styled and designed traditional and contemporary hairstyles, enhancing client satisfaction and service variety.
Apartment Manager
3 T Properties
Hemet, CA
07.2010 - 09.2014
- Coordinated move-outs, cleanings, and move-ins to reduce vacancy duration between residents.
- Maintained building's accounts by collecting rent and utility payments.
- Processed rent collection invoices, billing, and other tenant-related charges according to lease agreements.
- Processed invoices for rent collection to ensure timely payments from tenants., billing and other tenant-related charges as per lease agreements.
- Conducted property tours for prospective tenants, emphasizing key features and addressing concerns to enhance leasing interest.
Caregiver
Kedren Community Mental Health Center
City of Los Angeles, CA
05.2008 - 10.2010
- Redirected disruptive behavior through positive reinforcement techniques.
- Developed rapport to create safe and trusting environment for care.
- Collaborated with different disciplines to provide cohesive care to patients.
- Developed rapport to create safe and trusting a safe and trusting environment for care.
- Engaged clients in interactive activities, including games, to enhance cognitive skills and foster social connections.
Cleaner
Cole Chemical & Distributing
City of Los Angeles, CA
04.2005 - 07.2010
- Maintained clean, functional bathrooms by scrubbing stalls, cleaning toilets, and organizing storage shelves.
- Sanitized frequented areas and equipment using approved supplies.
- Disposed of trash, broke down boxes, and sorted recyclable materials for proper disposal.
- Restocked supplies, replacing toiletries, liners and soaps.
- Safely handled and stored hazardous chemicals to ensure a safe environment.
- Responded to emergency cleaning requests to meet client expectations.
Cashier
Jack in the Box
Compton, CA
12.2003 - 03.2005
- Operated cash register, collected payments, and ensured accurate change for smooth transactions.
- Completed daily recovery tasks to maintain cleanliness and organization for efficient customer flow.
- Cleaned counters thoroughly after each shift to ensure a hygienic workspace. and conveyor belt to remove debris and maintain cleanliness.
- Collaborated with front-end staff to enhance customer service efficiency. with front-end staff to assist customers.
Education
High School Diploma -
Hemet Adult School
Hemet, CA, USSkills
- Project coordination
- Stakeholder engagement
- Lead generation
- Conflict resolution
- Adaptive team player
- People skills
Timeline
Program Manager
Global Resources & Supports
06.2024 - Current
DSP
Global Resource & Supports
02.2023 - 06.2024
House Manager
SEVITA
09.2022 - 03.2023
Manager
Bolo's Barbershop
06.2017 - 07.2021
Security Manager
Mancheese Security
06.2016 - 04.2021
Barber
Bolo's Barbershop
10.2014 - 01.2017
Apartment Manager
3 T Properties
07.2010 - 09.2014
Caregiver
Kedren Community Mental Health Center
05.2008 - 10.2010
Cleaner
Cole Chemical & Distributing
04.2005 - 07.2010
Cashier
Jack in the Box
12.2003 - 03.2005
High School Diploma -
Hemet Adult School