Program Manager
Horizon Care LLC
Apple Valley, MN
05.2026 - Current
- Managed care programs supporting clients, families, and interdisciplinary staff at Horizon Care LLC
- Coordinated service plans, intake records, and ongoing program documentation
- Communicated with caregivers, vendors, and support teams to align daily services
- Monitored compliance with care policies, privacy rules, and internal procedures
- Scheduled program activities, staff coverage, and client appointments
- Reviewed case files and updated notes for accurate client tracking
- Resolved service issues and escalated concerns to leadership when needed
- Supported process improvements for program operations and care delivery
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Oversaw program compliance with requirements, schedule and budget.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Managed external client and business partner relationships.
- Prioritized tasks and managed teams throughout multiple projects.
- Generated and delivered reports, program review presentations and other program status updates.
- Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
- Collaborated with teams across departments to develop effective strategies for executing programs.
- Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
- Created presentations outlining proposed solutions for addressing challenges encountered during program execution.
- Collaborated with functional managers to develop program resource plans and assign program resources.
- Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms.
- Created tactical relationships with teams to propel projects and attain results.
- Analyzed data collected during the course of the program operations and reported results accordingly.
- Contributed to corporate strategy initiatives management across teams through accountability, communication and reporting.
- Implemented plans designed for individual's specific needs.
- Worked closely with other departments to support program technical aspects and cost proposals.
- Reviewed customer feedbacks on a regular basis in order to identify potential areas of improvement in service delivery.
- Assisted in developing training materials for new hires involved in the program activities.
- Audited operations and processes to enhance brand and manage compliance.
- Controlled expenditures and reported monthly actual performance.
- Assessed accurate and relevant information for fact-based decision making.
- Facilitated workshops designed to educate stakeholders about best practices for managing programs successfully.
- Organized events such as conferences or seminars aimed at promoting awareness around specific topics relevant to the organization's mission statement.
- Analyzed and interpreted complex data sets and reports.
- Designed surveys for customers seeking feedback on their experience with the program offerings.
- Assessed program performance against key performance indicators (KPIs) and objectives, making data-driven decisions to guide strategic direction.
- Ensured compliance with regulatory requirements and industry standards throughout the program lifecycle.
- Conducted risk assessments, developing and implementing risk management strategies to minimize impact on program objectives.
- Utilized project management tools and methodologies to track program progress, identify variances, and implement corrective actions as necessary.
- Negotiated scope changes with stakeholders, managing expectations and ensuring program deliverables remained aligned with strategic goals.
- Advocated for the program, securing executive support and resources necessary for program success.
- Negotiated contracts and agreements with vendors and suppliers.
- Led cross-functional teams in the successful delivery of program milestones, ensuring alignment with organizational goals and objectives.
- Oversaw the resolution of issues and challenges impacting program delivery, facilitating problem-solving and decision-making processes.
- Monitored and reported on program financial performance, implementing cost-control measures to stay within budget constraints.
- Managed program budgets, optimizing resources to achieve financial targets and maximize return on investment.
- Monitored performance metrics to ensure timely completion of tasks.
- Fostered a collaborative program environment, promoting teamwork and cross-functional cooperation.
- Led the recruitment, training, and development of program staff, building high-performing teams committed to achieving program success.
- Implemented best practices in order to maximize efficiency of operations.
- Guided the strategic planning and goal-setting process for programs, aligning initiatives with organizational vision and priorities.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored progress by establishing plans, budgets and measuring results.