Jesse Edmonson

• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
• Worked with closely with corporate to maintain company standards and quality
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
• Completed point of sale opening and closing procedures
• Managed inventory control, cash control and store opening and closing procedures
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
• Reconciled daily sales transactions to balance and log day-to-day revenue
• Rotated merchandise and displays to feature new products and promotions
• Minimized on-site cash with frequent deposits and high accuracy in predicting operations
• Successful employee track-record with relatively low turnover rate
• Select, interview, hire, and train all new employees
• Created positive guest experiences by having consistent, positive environment and quality
• Worked with customers to plan, schedule, and provide delivery and full-service catering for off-site events such as weddings and memorials

• Worked on cleaning team to service client's high-end homes
• Delivered quality customer service to address urgent needs and cleaning requests

Gained full-time position within first 6 months after starting part-time temporary position.

• Learned to work in all departments starting in: Call Center and Switchboard Pediatrics Welcome Desk Urgent Care/Injection Room/IV Therapy Pharmacy 4 Family Practice Clinics with 8-12 doctors per clinic Pediatrics Physical Therapy/Occupational Therapy Business Office Women's Heath Care Occupational Medicine Orthopedics Internal Medicine General Surgery Oncology/Chemotherapy
• Completed Medical Terminology
• ICD-9 & CPT coding classes
• Billing classes
• Training and implementation of new systems such as EPIC
• Served as patients first point of contact-greet patients, determine and deliver patient's needs, educate patients
• Verified all types of insurance and coverage using multiple systems-IBM, verifax
• Maintained up to 13 doctor's schedules at a time-appointing, cancellations, reschedules, waitlists, and check-in
• Worked with various different office equipment- switchboard phone system, copy machine, fax machine
• Prepared and maintained patient's hard copied charts and charts stored in EPIC
• Worked closely with physicians, nurses, and case managers to deliver the best care to the patient
• Review patient's "On the Job Injury" cases with entire team on a weekly basis to determine appropriate Plan of Care and progression of recovery
• Worked closely with Labor & Industries, and Self-Insured Companies
• Reviewed, corrected, and added missing information and codes to all of my physician's chart notes
• Coded and billed all insurance carriers
• Trained new employees in multiple departments

Helped start and maintain successful coffee stand and deli in large Department of Labor & Industries state building.

• Provided positive customer environment and experience being their first contact of the day
• Hiring of employees-reviewed applications, performed interviews, and selected employees
• Trained all employees and owner
• Worked closely with local stores and vendors to maintain equipment and inventory
• Prepared menus
• Prepared and close out tills for employees
• Inventory

• Greeted and interacted with numerous customers through-out the day to assist in selecting and locating merchandise
• Cashiering
• Set up and change displays as new merchandise came in for both apparel and jewelry departments
• Stocking
• Unloading new merchandise from trucks
• Performed both opening and closing duties
• Used POS system to process sales, returns and exchanges
• Dressed and accessorized mannequins to highlight featured clothing and accessories
• Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks
• Cleaned, closed and secured store at end of shift

Successfully managed 2 successful espresso stands at main Thurston County Court house and Thurston County Family and Juvenile Court house.

• Generated friendly atmosphere by encouraging employees to greet and speak to customers
• Gained customer loyalty by remembering personal preferences and allergy information.
• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business
• Hiring of employees-reviewed applications, performed interviews, selected and trained employees
• Worked closely with local stores and vendors to maintain equipment and inventory
• Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining accuracy

• Interior commercial remodeling of all PetSmart stores in Washington
• Read plans and planograms to build store displays and shelves
• Collaborated as team, but worked separately to complete tasks overnight
• Worked with sense of urgency on strict timeline to have store cleaned up and ready for business each morning

• Prep work-cut and dice all ingredients needed for the day, make dough and sauce using home-made recipes
• Open and closed kitchen
• Take inventory and place orders with vendors
• Keep kitchen stocked
• Prepare food orders-specialty pizzas, calzones, salads, sandwiches, sauces, and dough from scratch

• Greet and de-greet customers
• Take and place orders for customers-sit-in, take-out, and delivery
• Open and close tills, take payments, and make change
• Bring food and drink orders to customers
• Set up and clean up for large parties
• Opened and closed restaurant
• Stock, maintain, and clean lunch buffet, salad bar, and drink supplies