JESSE FITZWATER
Cadet,MO
Summary
Seeking to contribute 10(+) years of experience in administration and customer service to your company. My organizational skills, experience, and my ability to adapt to a fast-paced challenging environment make myself confident that I will be the right fit to fulfill your organizational goals and expectations.
Overview
14
14
years of professional experience
Work History
Benefit Support Technician
Missouri DESE
11.2023 - Current
- Assist and help guide them through the process establishing paternity orders and making/receiving childcare assistance. Position has a consistent and structured work schedule with a generous leave benefit that allows for work/life balance. Each day answer phone calls with questions related to our programs and resources, take and distribute information as necessary, scan and index information received.
Senior Office Support Assistant
Missouri Children's Division
05.2023 - 11.2023
- Knowledge of the procedures and processes applicable to the performance of their work. Prepares purchasing and supply requisitions, personnel and payroll records, time and leave reports, expense accounts, budget allocations, maintains cost centers.
Patient Access Rep
BJC
09.2022 - 05.2023
- Communicate in a professional, positive, and patient-focused manner with all patients, families, and Positive patient experience, maximize reimbursements, and minimize denials and avoidable write-offs, Patients clinical, financial, and billing record by correctly.
Office Support Assistant
Potosi Correctional Center
09.2021 - 09.2022
- Established and maintained filing systems; prepared records for storage and/or archiving; maintained office. Equipment and supply inventory; maintained records relating to receipt and issuance of materials or Equipment reviews documents for accuracy and completeness; serves as receptionist or information clerk; determined purpose of contact.
Medical Receptionist
Mercy Hospital
03.2021 - 09.2021
- Greeted and appropriately directed patients by via phone calls or direct contact. Performed front office duties as needed. Assisted with all aspects of patient care as directed by nurses and physicians. Helped provide prior authorizations when needed.
Pharmacy Technician
Phoenix Home Care Pharmacy
11.2017 - 03.2021
- Activate new doctor account information i.e., personal, and medical history. Input history to ensure the info is routed to the appropriate dept. Assigned calls to the appropriate people. Assisted with physicians to get the prior authorizations when needed to properly fill medications.
Front Desk Associate
ProRehab
09.2011 - 12.2016
- Established excellent business relationships with customers. Answered phones, make courtesy calls, perform collections calls, assisted supervisor in any projects or duties that were needed.
Education
High School - undefined
North County Senior High School
Skills
- Account Collections
- Accounting Services
- Account Review
- Account services
- Accounts Receivable Collection
- Authorizations
- Billing
- Billing Process
- Billing Services
- Billing Support
- Call Center
- Call Center Inbound
- Call Center Systems
- Client Calls
- Client Communication
- Client Service
- Collections Care
- Commercial Health Insurance
- Communication
- Contact Clients
- Claims Resolution, Collections Strategies, Communication, Computer Literacy, Confidential Data Handling, Epic EHR, Health Insurance Billing, Health Insurance Portability & Accountability Act (HIPAA), ICD-10 Procedure Coding System, Insurance Follow Up, Medical Billing and Coding, Medical Terminology, Microsoft Excel, Microsoft Word, Office Equipment, Telephone Communications, prior authorization
Key Qualifications
- Provide excellent account services to customers (in the medical field as well as non-medical (Customer service)
- Demonstrate skill in using timekeeping and bookkeeping applications.
- Ability to correspond verbally and electronically with vendors and other external resource.
- Knowledge with understanding navigating Medicaid, Medicare and most commercial insurances Ex.UHC, BSBC, Cigna
- Manage scheduling and coordinating meetings Detail-driven and an excellent multi-tasker.
- Management experience – secretarial and general office skills.
- Confidence in effectively working under face-paced-high-stress environment.
- Over 9 years of prior authorization experience with insurances, Medicare, Commercial and Workman’s Compensation.
- EPIC computer system knowledge and experience
Timeline
Benefit Support Technician
Missouri DESE
11.2023 - Current
Senior Office Support Assistant
Missouri Children's Division
05.2023 - 11.2023
Patient Access Rep
BJC
09.2022 - 05.2023
Office Support Assistant
Potosi Correctional Center
09.2021 - 09.2022
Medical Receptionist
Mercy Hospital
03.2021 - 09.2021
Pharmacy Technician
Phoenix Home Care Pharmacy
11.2017 - 03.2021
Front Desk Associate
ProRehab
09.2011 - 12.2016
High School - undefined
North County Senior High School
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