JESSE G CORTINAS
Summary
Results-driven professional passionate about continuous learning and innovation, recognized for utilizing analytical thinking and creativity to address challenges and provide impactful solutions in dynamic environments. Detail-oriented claims representative skilled in problem-solving, negotiation, and relationship-building. Proven ability to enhance client interactions and optimize resolution outcomes.
Overview
7
7
years of professional experience
Work History
Branch Claim Representative 1
Auto Owners Insurance
Omaha, NE
10.2025 - Current
- Investigated and evaluated auto insurance claims throughout entire life-cycle.
- Analyzed insurance policies, endorsements, and forms to assess coverage accurately.
- Negotiated settlements for claims to optimize resolution outcomes.
- Built relationships with agents, policyholders, and third parties to enhance communication.
Recovery Claims Associate
Sedgwick
05.2022 - 10.2025
- Provides prompt subrogation and recovery investigation, evaluation and settlement of auto/rental claims
- Conducts verbal and written communication with insurance carriers, internal/external departments, credit card companies, company vendors, renters and all responsible parties
- Utilizes knowledge of insurance and negligence to negotiate fault with adverse parties in case of disputed liability
- Negotiates loss recovery settlements with adverse parties in compliance with state laws, fair claim practice and within client guidelines in a variety of states
- Maintains a time diary of all pending files, manages approximately 52 incoming calls, and also makes outbound calls.
Lead Development Coordinator
Signal 88
05.2019 - 05.2022
- Made sales calls to set up appointments for the Sales Representatives to sell security services
- Continuously hit monthly sales goals and was bonus eligible
- Recently promoted to the Food Processing Dept
Survey Caller
Professional Research Consultants
01.2020 - 05.2020
- Call patients that have recently had experience at a medical facility and conduct surveys
Education
Bachelors - Criminal Justice
University of Nebraska Omaha
05-2022
Associate of Science - Criminal Justice
Iowa Western Community College
Council Bluffs, IA05-2020
High School Diploma -
Tri Center Community Schools
Neola, IA 05-2018
Skills
- Problem-solving skills
- Telephone etiquette
- Claims management processes
- Settlement oversight
- Claims documentation
- Time management
Timeline
Branch Claim Representative 1
Auto Owners Insurance
10.2025 - Current
Recovery Claims Associate
Sedgwick
05.2022 - 10.2025
Survey Caller
Professional Research Consultants
01.2020 - 05.2020
Lead Development Coordinator
Signal 88
05.2019 - 05.2022
Bachelors - Criminal Justice
University of Nebraska Omaha
Associate of Science - Criminal Justice
Iowa Western Community College
High School Diploma -
Tri Center Community Schools