Jesse Givens
Birmingham,AL
Summary
Energetically driven and a proven team player, I excel in customer service and safety monitoring, demonstrated during my tenure at Hoover Metropolitan Complex. Leveraging strong communication and a professional demeanor while resolving guest complaints to ensure positive experiences. Proficient in routine management and committed to upholding high safety standards, significantly contributing to team success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Concessions Worker
Hoover Metropolitan Complex
Hoover, AL
06.2024 - Current
- Greeted customers and provided premium customer service.
- Organized concession stands and restocked items as needed.
- Operated the cash register, accepted payments, and made change for customers.
- Kept the area clean and sanitized throughout the shift.
- Handled customer complaints in a professional and timely manner.
- Set up displays for new products or seasonal specials.
- Assisted other staff members during busy events.
Lifeguard
USA Management
Hoover, AL
04.2023 - 09.2023
- Conducted daily pool maintenance, including testing and adjusting the chemical levels of the pools.
- Monitored patrons in and out of the pool to ensure the safety of the area.
- Provided assistance to swimmers of varying skill levels.
- Enforced all safety regulations for patrons.
- Responded quickly to medical emergencies in the pool area.
- Responded professionally and quickly to patrons with concerns.
Restaurant Hostess
La Paz Mexican Restaurant
Hoover, AL
09.2022 - 04.2023
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements are based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for guests.
- Kept kitchen staff informed of any important matters.
- Maintained cleanliness standards in the dining area, including wiping down tables, chairs, and sweeping in between guests.
- Resolved customer complaints while maintaining a positive attitude.
Education
High School Diploma -
Hoover High School
Hoover, AL05-2024
Skills
- Strong communicator
- Safety monitoring
- Reliable team worker
- Customer service
- Guest complaint resolution
- Follows directions
- Managing routines
- Positive and professional
Affiliations
- Youth Group
- Babysitting
- Animal Shelter Volunteer
Accomplishments
- National Honors Society
- 4.0 GPA Award 2020-2024
- Academic Excellence Scholarship
Certification
- CPR Certified
- Lifeguard Certification
Timeline
Concessions Worker
Hoover Metropolitan Complex
06.2024 - Current
Lifeguard
USA Management
04.2023 - 09.2023
Restaurant Hostess
La Paz Mexican Restaurant
09.2022 - 04.2023
- CPR Certified
- Lifeguard Certification
High School Diploma -
Hoover High School
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