Ashly Hagan
Brooksville
Summary
Senior Certified Case Manager (CCM) and Registered Nurse with 7 years of experience providing care across the lifespan, from neonates to older adults. Experienced in case management across NICU, women’s health, pediatric, and adult populations, with expertise in complex care coordination, multidisciplinary collaboration, and hybrid care management. Passionate about pediatric case management, improving health outcomes, and empowering children and families through compassionate, evidence-based care.
Overview
1
1
Certification
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Senior Nurse Case Manager
St. Joseph's Children's Hospital & Women's Hospital (BayCare Health)
Tampa
06.2023 - Current
- Coordinated complex discharge planning and transitions of care for neonatal, pediatric, women’s health, and adult patients, ensuring safe, timely discharges while reducing barriers to care and mitigating readmission risk.
- Performed comprehensive biopsychosocial assessments to identify medical, developmental, psychosocial, educational, and financial needs, developing individualized care plans to support optimal patient outcomes.
- Collaborated with physicians, nursing staff, therapists, social workers, insurance case managers, and community agencies to coordinate multidisciplinary care across the continuum.
- Navigated Medicaid, commercial insurance, and community resources to secure authorizations, durable medical equipment, home health services, specialty referrals, and other post-discharge needs.
- Educated and empowered patients and families through motivational interviewing, care planning, and resource navigation to promote informed decision-making, treatment adherence, and self-management.
- Advocated for medically complex patients and families by addressing social determinants of health, removing barriers to care, and facilitating access to appropriate services and community resources.
- Delivered high-quality hybrid case management through telephonic outreach, virtual collaboration, and electronic medical record documentation while independently managing a complex caseload.
- Served as a preceptor and departmental resource, mentoring new case managers, fostering interdisciplinary collaboration, and supporting quality improvement initiatives.
Pediatric RN, PACU
Pediatric Surgery Center
02.2023 - 03.2024
- Performed comprehensive post-anesthesia assessments, utilizing critical thinking and clinical judgment to identify changes in patient condition and intervene promptly during the immediate recovery period.
- Monitored hemodynamic stability, pain control, respiratory status, neurological function, and postoperative recovery, ensuring patients met discharge criteria safely and efficiently.
- Administered medications and treatments while continuously evaluating therapeutic response, recognizing potential complications, and escalating care when clinically indicated.
- Collaborated with surgeons, anesthesiologists, nurses, and ancillary staff to coordinate individualized recovery plans and facilitate safe transitions from the post-anesthesia care unit.
- Educated patients and families on postoperative care, medication management, discharge instructions, and warning signs requiring medical attention to promote safe recovery at home.
- Maintained accurate, timely clinical documentation and communicated changes in patient status to the interdisciplinary team to support continuity of care and patient safety.
Travel RN
Total Med
03.2022 - 09.2022
- Rapidly adapted to diverse hospital systems, specialties, workflows, and electronic medical record platforms, consistently delivering safe, high-quality patient care with minimal orientation.
- Performed comprehensive patient assessments, prioritized complex clinical needs, and utilized critical thinking to identify changes in patient condition and initiate appropriate interventions.
- Collaborated with interdisciplinary teams, physicians, and case managers to coordinate care, optimize patient outcomes, and support safe transitions of care.
- Administered medications, monitored therapeutic responses, and maintained accurate, timely clinical documentation in fast-paced acute care settings.
- Educated patients and families on diagnoses, treatment plans, medications, and discharge instructions to promote recovery and improve health outcomes.
Pediatric RN
St. Joseph's Children's Hospital (BayCare Health)
08.2021 - 03.2022
- Delivered comprehensive nursing care to pediatric patients with neurological, gastrointestinal, medical-surgical, and complex acute care needs, utilizing advanced clinical assessment, critical thinking, and evidence-based interventions to optimize patient outcomes.
- Served as Relief Charge Nurse, providing clinical leadership by coordinating daily unit operations, optimizing patient flow, supporting staff, and delegating assignments to ensure safe, high-quality care.
- Developed and implemented individualized discharge plans, collaborating with patients, families, and interdisciplinary teams to facilitate safe transitions of care and reduce barriers to recovery.
- Collaborated with physicians, case managers, social workers, therapists, and home health providers to coordinate multidisciplinary care and ensure continuity across the healthcare continuum.
- Educated patients and families on diagnoses, medications, treatment plans, and discharge instructions, promoting informed decision-making and successful recovery at home.
- Precepted and mentored new nurses, fostering professional development, teamwork, and adherence to evidence-based nursing practice.
RN, Med-Surg Unit
Morton Plant North Bay (BayCare Health)
08.2019 - 08.2021
- Delivered comprehensive nursing care to adult medical-surgical, oncology, orthopedic, and post-operative patients with diverse acute and chronic conditions in a high-acuity hospital setting.
- Performed comprehensive patient assessments, prioritized complex clinical needs, recognized changes in patient condition, and implemented evidence-based interventions to promote optimal outcomes.
- Developed and coordinated individualized plans of care, collaborating with physicians, therapists, case managers, and interdisciplinary teams to facilitate safe transitions of care.
- Educated patients and families on diagnoses, medications, treatment plans, and discharge instructions to promote recovery and reduce readmissions.
- Served as a unit preceptor, mentoring newly hired nurses and supporting clinical competency, teamwork, and safe nursing practice.
- Maintained accurate, timely documentation and medication administration using electronic medical record systems while ensuring regulatory and patient safety standards.
Patient Care Technician
Morton Plant North Bay (BayCare Health)
11.2018 - 08.2019
- Provided direct patient care and activities of daily living while supporting patient comfort, safety, and dignity in a fast-paced acute care environment.
- Monitored patient status, obtained vital signs, and promptly communicated changes in condition to the nursing team to support timely clinical interventions.
- Collaborated with nurses and interdisciplinary team members to deliver coordinated, patient-centered care and maintain efficient unit operations.
- Maintained a safe, clean, and therapeutic care environment while adhering to infection prevention, patient safety, and quality standards.
Education
Bachelor of Science - Nursing
University of South Florida
Tampa, FL 08.2020 - 08.2021
Associate Degree of Science - Nursing
Rasmussen College
New Port Richey, FL 01.2018 - 06.2019
Bachelor of Science - Health Sciences
University of South Florida
Tampa, FL 01.2015 - 06.2016
Skills
- Senior Case Management
- Pediatric Case Management
- Complex Care Coordination
- Comprehensive Patient Assessment
- Telephone Triage
- Clinical Judgment & Decision-Making
- Care Across the Lifespan (Neonate–Geriatric)
- Pediatric & Family-Centered Care
- Chronic Disease Management
- Utilization Management
- Care Transitions & Discharge Planning
- Population Health Management
- Patient & Family Advocacy
- Motivational Interviewing
- Insurance Navigation (Medicaid, Medicare & Commercial)
- Interdisciplinary Collaboration
- Remote Care Coordination & Telehealth
- Independent Caseload Management
- Clinical Documentation
- Electronic Health Record (Epic, Cerner, Meditech)
- Microsoft Office Suite
Certification
- Registered Nurse (RN), Florida Compact License #9517079
- Certified Case Manager (CCM), #4274042
- BLS • ACLS • PALS • NIH Stroke Scale (NIHSS)
- Department Preceptor & Preceptor Pay for Skill Program
- Relief Charge Nurse
- Professional Practice Council (PPC) Member
- Senior Leadership Advisory Council (SLAC) Member
Timeline
Senior Nurse Case Manager
St. Joseph's Children's Hospital & Women's Hospital (BayCare Health)
06.2023 - Current
Pediatric RN, PACU
Pediatric Surgery Center
02.2023 - 03.2024
Travel RN
Total Med
03.2022 - 09.2022
Pediatric RN
St. Joseph's Children's Hospital (BayCare Health)
08.2021 - 03.2022
Bachelor of Science - Nursing
University of South Florida
08.2020 - 08.2021
RN, Med-Surg Unit
Morton Plant North Bay (BayCare Health)
08.2019 - 08.2021
Patient Care Technician
Morton Plant North Bay (BayCare Health)
11.2018 - 08.2019
Associate Degree of Science - Nursing
Rasmussen College
01.2018 - 06.2019
Bachelor of Science - Health Sciences
University of South Florida
01.2015 - 06.2016