Summary
Work History
Education
Skills
Certification
Generic

Jesse Hembrook

McFarland,USA

Summary

I'm a versatile professional with over 15 years in state government data management and system operations, now focusing on tech roles where I can apply my self-taught skills. At the Department of Workforce Development, I've handled complex data workflows using tools like SUITES and UIBNET, leading audits, investigations, and process improvements—recovering millions in past-due taxes with near-perfect accuracy (just one lost appeal). Through 48 IT courses and Google AI certifications, I've built expertise in programming, databases, security, and optimization. Strong in analyzing data, troubleshooting issues, suggesting enhancements, and collaborating on teams. Seeking tech positions like IT support, data analyst, or entry-level developer to contribute practical solutions and continue growing.

Work History

Unemployment Tax and Accounting Specialist - Advanced

Wisconsin Department of Workforce Development
02.2021 - Current
  • Dove into quarterly tax and wage reports, along with employer accounts in database systems, spotting issues, making necessary adjustments, and handing down legal decisions to keep everything accurate and in line with UI laws.
  • Pulled together research from various databases and tools, like mainframe queries and apps such as SUITES and UIBNET, to sort out questions and fix technical glitches around data sharing, calculations, and tax obligations.
  • Helped employers troubleshoot their systems—things like navigating websites, handling file uploads or downloads, and fixing access problems—while suggesting tweaks to procedures that could make things run smoother and cut down on mistakes.
  • Worked side by side with folks like accountants and attorneys on investigations, always keeping an eye on deadlines to clear backlogs and uphold the overall strength of the unemployment insurance tax setup.
  • Offered advice on tax reporting rules, double-checked rate calculations for precision, and dealt with non-financial matters, showing off my analytical chops in pressure-packed situations.
  • (Stepped up from Senior in this position; always got solid reviews and handled more work than average.)

Unemployment Tax Collection Specialist - Senior

Wisconsin Department of Workforce Development
05.2018 - 02.2021
  • Took charge of overdue accounts by digging into financial databases, working out payment plans through negotiations, setting up repayments, and noting everything carefully to keep records straight and push for compliance—ended up bringing in millions in back taxes.
  • Fielded questions coming in by phone, email, or mail, calming tense situations with quick data pulls, system fixes, and ideas for updating laws or codes to make collections more effective.
  • Kicked off legal steps when needed, reviewing rules and codes to enforce them properly, and proved reliable working remotely while sticking to all security and privacy guidelines.
  • (Moved up from Entry through Intermediate to Senior; picked things up fast and climbed the ladder quickly.)

Unemployment Tax and Accounting Specialist - Advanced

Wisconsin Department of Workforce Development
05.2012 - 05.2018
  • Led UI investigations with database tools to figure tax rates, break down laws and policies, make calls on coverage or business transfers, and wrap up audit results—boosting data quality overall, with just one appeal loss on my record.
  • Pushed for updates to laws, systems (like tweaks to SUITES), and workflows to better handle UI tax admin, including taking the lead on testing the new workflow system and doing annual rate checks as the main tester.
  • Gave tech support for employer setups, sorting out disputes, walking them through data entries, and teaming up on audits and transactions to minimize errors and nail down precise tax changes.
  • Tackled tricky cases, from coordinating appeals to assessing financial impacts, all while managing multiple deadlines in group projects to keep operations humming.
  • (Started at Entry and worked my way to Intermediate, Senior, and Advanced; got noticed for being accurate, efficient, and advancing fast.)

Employment Security Assistant 3

Wisconsin Department of Workforce Development
01.2010 - 05.2012
  • Guided data entry and processing workflows, hitting high marks for speed and accuracy when dealing with sensitive unemployment insurance info across different units, and pitched in to cut backlogs in areas like BMIS, NAC, CWC, and IDS.
  • Made use of mainframe and custom software to handle data lines, shrink delays, and guarantee on-time fixes while protecting confidentiality and system reliability.

Education

Software Engineering

Some College - Colorado Technical University
Online

Skills

  • Database & Data Management: Hands-on with SQL querying and manipulation (from CS362), relational database design and normalization (CS251), data structures and algorithms (CS230), ETL processes, backup and recovery strategies, and auditing financial data
  • Security & Compliance: Managing user access controls, auditing and authentication (drawing from CS150 and Security Awareness training), threat mitigation, confidentiality protocols, and policy enforcement
  • Systems & OS: Solid foundation in Unix/Linux basics (CS126), client/server setups (IT140), network management (IT245), mainframe operations (like HOD and EXTRA), and system testing/development (especially with SUITES)
  • Programming & Tools: Java programming across levels (IT151, IT152, IT251, IT252, IT351), object-oriented approaches (CS377), systems analysis and design (IT422), Microsoft Office suite (Word, Excel, Outlook), and custom applications (SUITES, UIBNET, CARES)
  • Soft Skills: Tackling problem resolution, teaming up on cross-functional projects, juggling priorities under tight deadlines, strong analytical and communication abilities, negotiation tactics, and thriving independently or in groups

Certification

  • Google AI Essentials - Google, Issued October 2025, Credential ID: J90D4Z19CP75
  • Maximize Productivity With AI Tools - Google, Issued October 2025, Credential ID: GMY3Z1F6I5Y9
  • Use AI Responsibly - Google, Issued October 2025, Credential ID: 1HAAT8MYKIUS
  • Discover the Art of Prompting - Google, Issued October 2025, Credential ID: W0WBHTWQAX9L
  • Mental Health First Aid - National Council for Mental Wellbeing, Issued March 2024, Expires March 2027
  • Amateur Radio Operator Class License - Federal Communications Commission, Issued May 2022, Expires May 2032
  • First Aid/CPR/AED - American Red Cross, Issued June 1998, Expired August 2018 (kept it renewed for about 20 years straight)

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Jesse Hembrook