Jesse Hendricks
Wills Point,TX
Overview
12
12
years of professional experience
Work History
Lead Technician
Community Internet Providers
Wills Point, TX
09.2019 - 09.2022
- Planned, scheduled and delegated daily work to team of employees.
- Managed team performance by training, mentoring, disciplining and motivating employees.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Implemented, configured and optimized safety standards.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Managed, fixed and maintained up-to-date knowledge on WISP systems.
- Developed corrective action plans and prevention strategies to improve product reliability.
- Validated adherence to best practices, quality standards and customer specifications.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Adhered to established policies and standards to safely complete projects.
- Maintained Climb and Rescue training and Competent Climber continuing education.
- Fostered relationships with internal and external customers.
- Maintained accurate records of malfunctions, installations, and service calls according guidelines.
- Supervised end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution.
- Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues.
- Developed and actualized policies and procedures to promote occupational health and safety best practices.
- Devised and implemented safety programs, encouraging team members to take time to analyze situations and determine best course of action.
- Oversaw takedown, packaging, transportation and installation logistics for systems during facilities transition.
- Collaborated with engineers in new product introduction phases to develop and verify design changes.
- Realigned production plans to boost productivity without dramatically increasing costs.
- Held final approval on diagnostic testing results for new and in-use WISP.
- Led meetings to coordinate support efforts across multiple departments.
Tower Builder
East Tx Tower
Lone Oak, TX
09.2018 - 09.2019
Installer
Dish Network Corp
Sunnyvale, TX
02.2006 - 10.2013
Education
GED -
Terrell High School
Terrell, TX05.1997
Skills
- G-Suite
- Flexible and Adaptable
- Self-Motivated
- Teambuilding
- Excellent Communication
- Multitasking Abilities
- Active Listening
- Decision-Making
- Teamwork and Collaboration
- Analytical and Critical Thinking
Timeline
Lead Technician
Community Internet Providers
09.2019 - 09.2022
Tower Builder
East Tx Tower
09.2018 - 09.2019
Installer
Dish Network Corp
02.2006 - 10.2013
GED -
Terrell High School
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