JESSE PALMIERI
Wyckoff,NJ
Summary
IT Support Specialist with over a decade of hands-on experience troubleshooting hardware/software issues, repairing computer systems and peripherals, and delivering responsive, high-quality support across Windows and macOS environments. Canon Certified Technician with strong leadership skills and a background in team supervision, AV systems, and user training. Adept at improving workflows, integrating new technologies, and ensuring client satisfaction in both corporate and retail environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Technician
Presentation Systems
Wyckoff, NJ
09.2021 - Current
- Manage daily operations of technical services department; assign work orders, supervise technicians, and ensure high-quality service delivery
- Provide Level 1 and 2 support to clients and staff, resolving issues related to desktops, laptops, printers, servers, and network connectivity
- Perform advanced diagnostics and repairs on Canon wide-format printers and office machines; maintain Canon certification and service documentation
- Collaborate with sales and product teams to test and evaluate new technologies for enterprise rollout, ensuring reliability and ease of integration
- Develop internal training procedures for junior techs, reducing onboarding time and increasing first-time fix rate
- Coordinate with vendors and clients to manage service contracts, warranty claims, and preventative maintenance schedules
Audio Technician / Technical Support
American Musical Supply
Mahwah, NJ
07.2018 - 12.2019
- Diagnosed and repaired a variety of complex audio equipment, including subwoofers, mixers, amplifiers, digital interfaces, and studio monitors
- Worked cross-functionally with logistics and inventory teams to process repaired equipment for resale or RMA return
- Maintained technical documentation of repairs and part usage in internal systems; requested specialized components and managed inventory levels
- Created detailed training materials and guided new hires through setup, calibration, and testing of musical and recording gear
- Assisted with the refinement of product testing protocols, improving turnaround times and equipment pass rates
Sales Associate – Guitars & Pro Audio / Tech Support
Guitar Center
Paramus, NJ
08.2017 - 06.2018
- Provided front-line technical support to customers regarding guitar electronics, pedalboards, studio equipment, and recording software
- Conducted hands-on troubleshooting and maintenance of floor models and customer-owned equipment, ensuring full operability
- Built strong client relationships through consultative sales, needs assessments, and custom gear recommendations
- Liaised with brand reps and vendors to stay current on new technologies, promotions, and repair techniques
- Delivered in-store product demos and technical tutorials to support customer onboarding and education
Web & Systems Support / Graphics Administrator
New World Sales
Hackensack, NJ
05.2011 - 08.2016
- Provided technical support and training for internal staff across sales, marketing, and administration teams
- Designed and maintained an up-to-date product catalog for the company’s online portfolio, improving user experience and order accuracy
- Resolved system-level issues related to content management, email communication tools, and digital file hosting
- Created marketing collateral and digital presentations for high-level sales engagements
- Trained employees on new software systems and helped modernize digital workflows, boosting operational efficiency
Education
Bachelor of Arts - Communication Arts, Design and Interactive Media
Ramapo College of New Jersey
Mahwah, NJ05.2012
Skills
- IT Helpdesk Support & Troubleshooting (Level 1 & 2)
- Canon Printer Repair & Certification
- Windows / macOS System Administration
- Microsoft Office Suite & Excel Power User
- Adobe Creative Cloud Suite
- Hardware Diagnosis, Repair & Imaging
- Audio/Visual Systems Installation & Support
- Customer Service & Technical Training
- Google Workspace
- Zoom
- Dropbox
- HTML
- WordPress
- Visual Basic (basic)
- Remote Access Tools
- CRM/Ticketing Platform
Certification
- Canon Certified Repair Technician
- Advanced User: Adobe Creative Cloud (Photoshop, Illustrator, Premiere)
- Logic Pro X & Pro Tools Audio Engineering
Project Highlights
- Live AV Setup & Support – Engineered sound and system setup for Mark Sganga & Friends at Torne Valley Vineyards
- Technical Web Support – Developed and maintained artist portfolios using WordPress and HTML
- Remote Audio Engineering – Delivered professional mixing, mastering, and remote troubleshooting for multiple album releases between 2012–2022
References
Available upon request
Timeline
Lead Technician
Presentation Systems
09.2021 - Current
Audio Technician / Technical Support
American Musical Supply
07.2018 - 12.2019
Sales Associate – Guitars & Pro Audio / Tech Support
Guitar Center
08.2017 - 06.2018
Web & Systems Support / Graphics Administrator
New World Sales
05.2011 - 08.2016
Bachelor of Arts - Communication Arts, Design and Interactive Media
Ramapo College of New Jersey
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