Cesar Marin
Long Island City,NY
Summary
IT Helpdesk professional with 4 years in the field. Proven track record of achieving remarkable results. Cut user errors 25% and raised user productivity 18% through speedy complaint resolution. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Computer Help Desk Technician
UBS Bank
01.2021 - Current
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT and application support to non-technical internal users through desk side support services, such as, telephone and chat channels.
- Installed, configured and maintained computer systems and network connections.
IT Help Desk Analyst
Fire Department Of New York City
03.2020 - 01.2021
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Researched and identified solutions to technical problems.
Computer Technician
User Ready / Design Strategy
06.2017 - 03.2020
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Configured PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Executed technology implementation projects with minimal downtimes and business disruptions.
Education
No Degree - Java Coding
Cognizant At Per Scholas
The Bronx, NY07.2018
Computer Service Technician - Computer And Information Systems Security
LaGuardia Community College of The City University of New York
Long Island City, NY04.2017
Certificate - Microsoft Office Applications
LaGuardia Community College of The City University of New York
Long Island City, NY11.2015
Skills
- Technical support
- Specialized Banking Applications
- Hardware-Software Troubleshooting
- Chat customer Assistance
Problem-solving - Windows - Mac OS
- Mobile devices
- Telephone Support
- Ticketing systems
- Complaint resolution
- Level 1 and Level 2 Helpdesk service
- Website Client access
- Remote assistance
- Customer Communication and Empathy
Languages
Spanish
Timeline
Computer Help Desk Technician
UBS Bank
01.2021 - Current
IT Help Desk Analyst
Fire Department Of New York City
03.2020 - 01.2021
Computer Technician
User Ready / Design Strategy
06.2017 - 03.2020
No Degree - Java Coding
Cognizant At Per Scholas
Computer Service Technician - Computer And Information Systems Security
LaGuardia Community College of The City University of New York
Certificate - Microsoft Office Applications
LaGuardia Community College of The City University of New York
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