Summary
Overview
Work History
Education
Skills
Certifications
Timeline
Generic

Jesse Kinman

Seffner,FL

Summary

Technically proficient and customer-focused IT support specialist with experience resolving hardware and software issues in fast-paced environments. Strong background in customer service, conflict resolution, and troubleshooting across various platforms.

Overview

4
4
years of professional experience

Work History

Technical Support Specialist

T-Mobile
Tampa, FL
05.2023 - Current
  • Provided technical support for software and hardware issues.
  • Provided technical support for existing production processes.
  • Provided technical support to customers during the implementation process.
  • Provided technical support to customers with product inquiries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.

Security Officer

Allied Universal Security Services
Brandon, FL
01.2022 - 05.2023
  • Investigated all reported incidents of theft or vandalism on premises.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.

Retail Associate

Walmart
Brandon, FL
02.2021 - 02.2023
  • Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

Education

High School Diploma -

Simmons Career Center
Plant City, FL
05-2021

Skills

  • Technical support
  • Problem solving
  • Customer service
  • Conflict resolution
  • Technical support experience
  • Technical support understanding

Certifications

CompTIA A+ Certification (In Progress)  
Actively preparing for certification exam

Timeline

Technical Support Specialist

T-Mobile
05.2023 - Current

Security Officer

Allied Universal Security Services
01.2022 - 05.2023

Retail Associate

Walmart
02.2021 - 02.2023

High School Diploma -

Simmons Career Center

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