Jesse LaPine
Asheboro,NC
Summary
Adept at installation and repair, my tenure at DOC Maintenance honed my troubleshooting and customer service skills, significantly enhancing client satisfaction. With a keen eye for detail and a knack for preventive maintenance, I excel in diagnosing and resolving technical issues efficiently, contributing to a marked improvement in service delivery and safety standards.
Overview
8
8
years of professional experience
Work History
Service Technician
DOC Maintenance
Fort Mill, SC
08.2023 - 11.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Service Technician
Berico Heating And Air Conditioning
Greensboro, NC
12.2021 - 08.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Warehouse Forklift Operator
Construction Implements Depot
Denton, NC
06.2016 - 04.2018
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Installation Technician
Eanes Heating & Air Conditioning
High Point, NC
08.2021 - 11.2021
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
- Installed and configured new equipment and systems according to company standards.
Service Technician
American Mechanical Inc.
Randleman, NC
08.2020 - 08.2021
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Installation Technician
Lambs Heating and Air Conditioning
Asheboro, NC
11.2018 - 08.2020
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
Installation Technician
Performance Cabling Technologies
Asheboro, NC
05.2018 - 12.2018
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Installed and configured new equipment and systems according to company standards.
Education
Diploma -
Southwestern Randolph High School
Asheboro, NCSkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- Equipment troubleshooting
- Diagnostic testing
- Professional and courteous
- Hand tool expertise
- Equipment inspection
- HVAC systems
- Troubleshooting
- Diagnostics skill
Timeline
Service Technician
DOC Maintenance
08.2023 - 11.2024
Service Technician
Berico Heating And Air Conditioning
12.2021 - 08.2023
Installation Technician
Eanes Heating & Air Conditioning
08.2021 - 11.2021
Service Technician
American Mechanical Inc.
08.2020 - 08.2021
Installation Technician
Lambs Heating and Air Conditioning
11.2018 - 08.2020
Installation Technician
Performance Cabling Technologies
05.2018 - 12.2018
Warehouse Forklift Operator
Construction Implements Depot
06.2016 - 04.2018
Diploma -
Southwestern Randolph High School