Jesse Lee
Greensboro,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Seasonal Warehouse Associate
Amazon Warehouse
Mebane, NC
06.2025 - Current
- Achieve a consistent productivity rate by meeting or exceeding daily targets
- Adhering to safety protocols and guidelines while handling packages
- Utilizes RF scanners or other technology to accurately track inventory movement within the warehouse and maintain a high level of accuracy while scanning a large volume of packages
- Operates a manual forklift/pallet jack in a safe manner transporting loaded pallets to shipping areas
Customer Care Specialist
NATIONAL GENERAL INSURANCE CO
Winston-Salem, NC
07.2021 - 12.2025
- Answered inbound phone calls filing accident claims in a remote setting.
- Provided a compassionate and empathetic response to clients during their difficult time of need.
- Ensured the information obtained and entered into the system was accurate for proper routing and handling of claim calls.
- Contacted and partnered with peers within and outside of the work group to assist with situations and services not normally provided within our area of expertise.
Customer Care Associate
Lincoln Financial Group
Greensboro, NC
03.2016 - 03.2021
- Worked in a call center environment for 4 years and work at home setting 1 year
- Serviced 40-55 inbound calls daily providing assistance to clients with questions about their Life Insurance policies.
- Answered each call with a First Call resolution mindset with the ability to be a team player by interacting professionally with external and internal clients and expressed empathy, concern, and compassion during calls in which a client has experienced a loss.
Customer Service Associate
BB&T
Greensboro, NC
07.2015 - 02.2016
- Serviced approximately 55+ inbound calls daily.
- Addressed clients concerns regarding their BB&T credit card account.
- Provided a one call resolution experience in determining clients needs and seeking alternatives for a positive resolution.
- Built rapport through conversation, identifying client needs which helped present up selling opportunities for additional services.
Customer Care/Technical Support Specialist
Timewarner Cable
Greensboro, NC
10.2013 - 07.2015
- Serviced approximately 40-50 inbound phone calls daily providing technical support for cable and internet services.
- Built rapport through conversation by answering questions, identifying customer needs and positioned sales opportunities.
- Troubleshoot cable box, internet and telephone equipment when customer experienced service interruption
- Scheduled service call appointments when a customer experienced equipment issues that was unable to be resolved remotely
Customer Care Professional
American Express
Fort Lauderdale, FL
10.2001 - 04.2013
- Answered approximately 50-65 inbound phone calls a day
- Addressed customer questions and concerns regarding their account and educated clients about the benefits and services available to them
- Inbound phone sales for different products and services
- Coaching role that provided assistance to general questions and escalated calls. Provided feedback for monitored calls during one on one sessions with new hire trainees
Education
Information Technology - Associate's Degree
Guilford Technical Community College
Jamestown, NC05.2022
High School -
Southern Wayne
Dudley, NC06.1995
Skills
- RF scanning and pallet jacking
- Manual lifting and safety compliance
- Team collaboration
- Sorting and labeling
- Data entry accuracy
Certification
- CompTIA PC PRO, 01/01/26, Present, Hardware, Software, Security, Troubleshooting
- Driver's License
Timeline
Seasonal Warehouse Associate
Amazon Warehouse
06.2025 - Current
Customer Care Specialist
NATIONAL GENERAL INSURANCE CO
07.2021 - 12.2025
Customer Care Associate
Lincoln Financial Group
03.2016 - 03.2021
Customer Service Associate
BB&T
07.2015 - 02.2016
Customer Care/Technical Support Specialist
Timewarner Cable
10.2013 - 07.2015
Customer Care Professional
American Express
10.2001 - 04.2013
Information Technology - Associate's Degree
Guilford Technical Community College
High School -
Southern Wayne