Elizabeth Berger
Niangua,MO
Overview
13
13
years of professional experience
Work History
McCormick Logistics Center
McCormick French’s
Springfield, Missouri
03.2025 - Current
- Managed driver check-ins, verified identity, load numbers, and documentation to maintain fast and accurate gate operations.
- Coordinated trailer loading and unloading
- Fulfilled high-volume customer orders with precision, systematically staging freight for carrier pickup.
- Resolved scheduling delays, space issues, and missing paperwork through effective communication with dispatchers and drivers.
- Monitored real-time shipment status to ensure timely updates and facilitate smooth logistics operations.
- Managed inventory and supplies to ensure materials were available when needed.
- Resolved paperwork issues on the spot, working directly with dispatch or the customer to get corrected documents emailed over.
- Managed missing or damaged freight claims by documenting issues and coordinating resolutions with management and customers.
- Investigated delayed pickups, checking with the warehouse team to give customers an accurate estimated time of departure (ETD).
- Safely loaded and unloaded commercial trailers, ensuring freight was distributed evenly to meet highway weight limits.
- Operated warehouse equipment (like pallet jacks or forklifts) to efficiently move goods from the dock to the trailer.
- Unloaded inbound trucks efficiently, maximizing dock space and speeding up driver turnaround times.
- Used two-way radios to coordinate instantly with yard spotters and forklift drivers, keeping everyone aligned on which truck to load next.
- Flagged "hot loads" and urgent shipments to the floor supervisors to ensure high-priority freight was handled first.
- Escalated complex issues to supervisors and specialized support teams
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Inspected freight for damage and label accuracy
- Prepared work orders, bills of lading or shipping orders to route materials.
Office Administration Assistant
Jordan Valley Health Clinic
07.2024 - 12.2024
- Scheduled and rescheduled patient appointments to ensure efficient time management and smooth clinic operations.
- Managed incoming and outgoing phone calls, providing excellent customer service and addressing patient needs.
- Processed payments and maintained accurate financial records for billing and invoicing.
- Followed up on patient inquiries, ensuring timely resolution and satisfaction.
- Facilitated communication between patients and healthcare providers by relaying concerns and ensuring timely responses.
- Maintained an organized office environment, contributing to a professional and welcoming atmosphere for patients.
- Prioritized tasks in a fast-paced environment to accommodate patient needs and maintain smooth operations.
- Delivered personalized service to patients by actively listening to their needs and addressing concerns promptly and professionally.
Customer Service
Midwest Spray Foam Insulators
02.2021 - 12.2023
- Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Addressed customer concerns promptly, resolving any issues related to insulation quality or installation procedures.
- Developed strong client relationships through clear communication about project timelines, expectations, and potential challenges.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Monitored progress of pending actions, ensuring deadlines were met and clients were informed accordingly.
- Scheduled and coordinated insulation jobs, ensuring timely and efficient service delivery.
- Managed billing and invoicing processes, ensuring accuracy and timely collection of payments.
- Proactively followed up with customers after job completion to confirm their satisfaction and address any additional needs or concerns.
Quality Associate
Kraft Heinz Foods
03.2014 - 12.2023
- Recorded observations and findings during quality checks for review.
- Improved product quality by conducting thorough inspections and testing procedures.
- Reviewed production reports to confirm compliance with quality guidelines.
- Assisted in identifying defects and issues during production processes.
- Collaborated with manufacturing teams to optimize production processes for improved quality and efficiency.
- Maintained accurate records of all quality-related activities, ensuring compliance with regulatory requirements.
- Recorded inspection and test results on data sheets.
- Updated quality control records and reports.
- Trained other workers in inspection and testing procedures.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Utilized quality control software to track and analyze product data.
- Investigated customer complaints to take necessary corrective actions.
- Streamlined office processes through proficient use of Microsoft Office tools and software applications.
- Followed standard operating procedures for inspections and tests.
- Sampled products to verify compliance with standards
- Examined products for imperfections and defects.
- Provided feedback to production team regarding product quality.
Education
Logan-Rogersville High School
Rogersville, MO05-2013
Timeline
McCormick Logistics Center
McCormick French’s
03.2025 - Current
Office Administration Assistant
Jordan Valley Health Clinic
07.2024 - 12.2024
Customer Service
Midwest Spray Foam Insulators
02.2021 - 12.2023
Quality Associate
Kraft Heinz Foods
03.2014 - 12.2023
Logan-Rogersville High School