Jesse Lindsay
Carthage,NY
Summary
Administrative support professional with 20 years of experience working in fast-paced environments demanding strong organizational, interpersonal, and problem-solving skills. Confident and poised in interactions with the public. Detail-oriented and resourceful. Committed to providing superior customer service and problem resolution.
Overview
21
21
years of professional experience
Work History
Owner and Operator
Rebel DJ's
, 127 N. School St. Carthage NY 13619
04.2015 - Current
- Achieved high customer satisfaction for Weddings,Sweet 16 party's,Grad Party's,Work Events,and Night Life.
- Enhanced company reputation by Word of Mouth and Giving 100%.
- Collaborated with Local Radio & My Current Job to ensure the delivery of efficient, high-quality service.
- Successfully initiated and implemented Goals I set in play for myself which resulted in Positive Feed back from Clients witch led to more Jobs.
Dealer Support Rep, Supervisor,Gen Tech Agent,Issue Resolution Specialist,Account Specialist,& Coach.
Stream Global Services/Convergys
146 Arsenal St # 1, Watertown, NY 13601
07.2006 - Current
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Defused volatile customer situations calmly and courteously.
- Evaluated consumer reports on a monthly basis.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Prepared reports and communication for senior management and clients.
- Managed high call volume with tact and professionalism.
Lead Kitchen Cook
Long Shots Bar and Grill
19 Bridge St, W.Carthage, NY 13619
06.2011 - 12.2012
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Prepared for and executed new menu implementations.
Stream Global Services
Watertown, New York
01.2004 - 01.2015
Education
Associate of Arts - musical engineering
U.C. Santa Cruz
1993
High School Diploma -
warrensville heights schools
1990
Skills
- Skilled in call center operations
- Multi-line phone operation proficiency
- Adheres to customer service procedures
- Marketing savvy
- Strong problem solving aptitude
- Call center metrics decoding aptitude
- Professional demeanor
- Multi-tasking strength
- High energy
- Product knowledge
- Customer service focus
- Relationship building
- Merchandising understanding
Timeline
Owner and Operator
Rebel DJ's
04.2015 - Current
Lead Kitchen Cook
Long Shots Bar and Grill
06.2011 - 12.2012
Dealer Support Rep, Supervisor,Gen Tech Agent,Issue Resolution Specialist,Account Specialist,& Coach.
Stream Global Services/Convergys
07.2006 - Current
Stream Global Services
01.2004 - 01.2015
Associate of Arts - musical engineering
U.C. Santa Cruz
High School Diploma -
warrensville heights schools
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