Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jesse Long

Aurora,TX

Summary

Specializes in help desk environments, and working in ticketing systems. Currently an reliable stocker willing to take on any task to help an organization's mission succeed. Feels very eager to learn, versatile, and personable!

Overview

3
3
years of professional experience
1
1
Certification

Work History

Stocking TA 2

Walmart
05.2022 - Current
  • Greeted customers and directed to requested products.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Located needed merchandise in inventory using VizPick software and placed on skids for transport to shelves.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Unloaded items and goods from trucks into main storage area for transfer to shelves.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.

Technology Support

Texas Workforce Solutions
06.2021 - 12.2021
  • Landed paid internship through TWS, where more advanced tasks were performed, such as:
  • Troubleshot network issues inside our district, at times affecting whole campuses
  • Built camera program configurations for all newly installed cameras inside Boyd's School district
  • Completed over 100 Help Desk tickets, ranging from powerless laptops, to issues with various software's used inside Boyd School district
  • Configured Active Directory settings, such as new user profile setup and new user info
  • Configured Modern Desktop Settings, ranging from printing capabilities, to domain adding.

Practicum

Boyd ISD
08.2020 - 06.2021
  • Begun IT career here as a student intern, tasks performed in this position were, but not limited to:
  • Computer Configuration for New/ Old Users
  • Organization and functioning of computer cables inside workspaces
  • Troubleshot various cable issues, such as powerless desktops due to faulty cables
  • Troubleshot and fixed issues inside Windows Operating Systems that affected end users.

Education

High school diploma - Information Technology

Boyd High School

Associate's in Information Technology - Information Technology

Southern New Hampshire University
04.2024

Skills

  • Active Directory
  • Customer service
  • Cisco Routers
  • Communication Skills
  • Technical Support
  • Microsoft Windows
  • Operating Systems
  • IT support
  • Help Desk Support
  • Performance Improvement
  • Customer Assistance

Certification

CCNA

December 2021 to December 2024

Grasped the fundamentals of networking through Cisco Routers, such as

• IP Addressing

• Switch Configuration

• Network Troubleshooting

• LACP

•Subnetting


CCT Routing and Switching

November 2021 to December 2024

Learned and understood how to troubleshoot on-site Cisco Devices, built on more in CCNA.


AZ-900

Present

Studied the fundamentals of Azure, such as

• Core Azure Services

• Privacy

• Compliance

• Azure Active Directory


MS-900

Present

Built on the basic fundamentals of O365, such as

• PowerPoint

• Word

• Office


TestOut Certified PC Pro (Like CompTia A+)

May 2019 to Present

Obtained during high school, was introduced to the basic fundamentals of:

• Computer Hardware

• Computer Configuration

• Hardware troubleshooting

• Cloud Concepts

  • Computer Repair

Timeline

Stocking TA 2

Walmart
05.2022 - Current

Technology Support

Texas Workforce Solutions
06.2021 - 12.2021

Practicum

Boyd ISD
08.2020 - 06.2021

High school diploma - Information Technology

Boyd High School

Associate's in Information Technology - Information Technology

Southern New Hampshire University

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Jesse Long