Jesse Luffman
Conover,NC
Summary
Proven track record in enhancing operational efficiency, evidenced by a streamlined delivery process at Rental. Skilled in problem-solving and customer service, adept at driving sales and managing routes. Demonstrated ability to increase revenue through expert product knowledge and follow-up skills. Achieved significant improvements in customer loyalty and retention. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Loader and Unloader
CINTAS, Professional Uniform and Facility Services
03.2024 - Current
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Sales Representative
Rental Uniform Service
03.2021 - 03.2024
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Car Salesperson
Randy Marion
03.2020 - 03.2021
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Education
Bachelor of Computer Science - Database Management
Southern New Hampshire University
Hooksett, NH06.2026
High School Diploma -
Alexander Central High School
Taylorsville, NC06.2014
Skills
- Data Entry
- Appointment Scheduling
- Product Knowledge
- Follow-up skills
- Team Development
- Problem-solving abilities
- Critical Thinking
- Escalation management
- De-Escalation Techniques
- Customer Service
- Route Management
Timeline
Loader and Unloader
CINTAS, Professional Uniform and Facility Services
03.2024 - Current
Sales Representative
Rental Uniform Service
03.2021 - 03.2024
Car Salesperson
Randy Marion
03.2020 - 03.2021
Bachelor of Computer Science - Database Management
Southern New Hampshire University
High School Diploma -
Alexander Central High School