Jesse Maldonado
Wimauma
Summary
Expert in Receivables Management with extensive experience in credit and collections operations. Demonstrated success in evaluating credit risk and managing debt recovery, leading to significant reductions in outstanding debts. Proven track record of implementing efficiency strategies and enhancing operational performance through effective team leadership. Highly skilled in credit analysis, risk assessment, and financial modeling, ensuring comprehensive management of loan processes.
Overview
26
26
years of professional experience
Work History
Credit and Collections
SRG4-SAFRAN USA
Sarasota
10.2025 - Current
- Monitored past due accounts, investigating non-payment reasons and resolving billing discrepancies.
- Reconciled external and internal customer accounts, addressing open balances effectively.
- Collected debts through written notices, including collection bills and demand letters.
- Tracked payment allocation progress, sending reminders and escalating unresolved issues.
- Cleaned customer database, managing credit with ERP system updates for automatic invoicing.
- Reviewed customer credit memo requests to ensure accuracy when necessary.
- Eliminated duplicate entries in customer databases across company sites.
- Collaborated with SSC to update payment information from Citibank to BOA.
Payment Operations Specialist
Wise
Tampa
05.2021 - 04.2025
- Reduced errors by collaborating with banking, treasury, and product teams, enhancing process optimization.
- Led compliance enhancements and third-party risk management to reduce errors and improve structure.
- Preserved financial records and initiated gap remediation while coaching agents on governance standards.
- Served as primary contact for regional currencies in Payments Operations and Product team.
- Rectified vendor issues promptly as the main point of contact for banking relationships.
- Resolved 25 high-impact payment issues through cross-functional collaboration, boosting compliance by 15%.
- Supported three annual audits by providing accurate documents, mitigating risks on $2M exposures.
- Processed global payment transactions efficiently, ensuring accuracy across customer accounts.
Assistant Office Manager
Aspen Dental
Riverview
01.2020 - 08.2020
- Supervised office operations, improving efficiency and supporting a team of 10
- Streamlined appointment scheduling, reducing patient wait times by 12 minutes
- Enhanced patient satisfaction through effective communication and problem resolution
- Executed new filing system, increasing document retrieval speed significantly
- Supervised dental staff to ensure seamless daily operations and patient care
- Mentored front desk team while managing insurance claims, ensuring smooth patient experience and maintaining high service standards
- Optimized billing procedures and payment collections, preserved accurate patient records, and coordinated with dental practitioners
- Fostered positive team environment, arranged cross-departmental communication, and implemented staff training initiatives
Credit and Collections Manager
Synergy Equipment
Valrico
04.2017 - 07.2019
- Directed credit risk evaluations, enhancing collections strategy, boosting payment compliance
- Optimized payment workflows, cutting outstanding receivables by data-backed decisions
- Led and assisted team in refining processes, achieving significant reduction in overdue accounts
- Managed accounts receivable portfolio, implemented automated collection systems, and established robust credit evaluation protocols
- Participated in developing comprehensive credit policies, monitored payment trends, and maintained strong client relationships while ensuring compliance standards
- Coordinated with sales and finance teams to optimize credit terms, resolve disputes, and enhance customer satisfaction while protecting company interests
- Redesigned collection workflows, introduced digital payment solutions, and created early warning systems for potential payment defaults
Accounts Receivable Specialist
Preferred Materials
Tampa
01.2015 - 01.2017
- Organized accounts receivable department, enhancing collection efficiency by 30% and resolving billing issues
- Maintained accurate financial records, ensuring seamless account reconciliation
- Improved cash flow by optimizing billing processes and reducing outstanding balances
- Processed invoices, reconciled accounts, and implemented automated payment tracking system to enhance cash flow management
- Reduced outstanding receivables through strategic follow-up protocols and strengthened client relationships for improved payment compliance
- Coordinated with sales and finance teams to resolve payment disputes and optimize collection strategies across multiple accounts
Operations Manager
Sitel
Bogota
01.2013 - 01.2015
- Ensured all client-specific KPIs and Service Level Agreements (SLAs) were consistently met or exceeded.
- Managed, trained, and developed first-line managers to sustain high performance levels.
- Optimized workflows on daily, weekly, and monthly bases to enhance productivity.
- Forecasted, managed, and reported on operational budgets while balancing staffing levels.
- Served as primary contact for clients, conducting comprehensive business reviews.
- Mentored staff to reduce attrition rates and bolster employee satisfaction.
- Demonstrated expertise in call center operations management with a focus on leadership.
- Utilized data-driven insights for performance monitoring, budget management, and decision-making.
Student Loan Collector
J.P. Morgan Chase
Tampa
01.2009 - 01.2012
- Managed high-volume inbound and outbound communications regarding overdue payments.
- Collaborated with team members to efficiently resolve payment disputes.
- Negotiated payment plans, addressing chargebacks and disputed items effectively.
- Utilized various systems to locate clients with invalid contact information.
- Documented all account activities in internal systems while navigating multiple platforms.
- Assessed delinquency severity to inform decision-making based on established criteria.
Weather Observer
United States Marine Corps
Cherry Point
01.2000 - 01.2005
- Monitored and recorded meteorological data to enhance operational planning and safety assessments.
- Operated weather observation equipment, ensuring accuracy of atmospheric readings.
- Analyzed weather patterns to facilitate mission-critical decision-making processes.
- Provided real-time weather updates during training exercises and operations for enhanced situational awareness.
- Maintained equipment calibration to guarantee reliable data collection.
- Collaborated with military personnel for timely dissemination of weather forecasts and alerts.
- Monitored weather radar to identify severe storms and hazardous conditions promptly.
- Trained junior observers on effective data collection techniques and equipment operation.
Education
Bachelor's - business administration
American Military University
Charles Town, WV12-2027
Lean Six Sigma Yellow - Tampa, FL
University of South Florida
Tampa, FL01.2024
Skills
- Microsoft Excel and Google Sheets
- Data analysis and financial reporting
- Risk assessment and process optimization
- Project management
- Credit and collections management
- Microsoft 365 and Office Suite
- Salesforce CRM proficiency
- SMART coaching techniques
- Basic SQL knowledge
- Six Sigma methodology
- Zendesk and JIRA expertise
- RFI management
- Payroll processing
- VLOOKUP functions
- Customer satisfaction measurement
- OKTA integration experience
- ASOS platform expertise
- Instrumentation knowledge
Accomplishments
- Onboarding Documentation Creation, Developed onboarding documentation, improving training speed by 30% for new team members.
- Analytical Capabilities Improvement, Enhanced analytical capabilities, leading to a 20% improvement in risk assessment accuracy across projects.
- Onboarding Process Streamlining, Streamlined onboarding process, decreasing onboarding time by 25%, boosting team productivity significantly.
Languages
English, Native
Timeline
Credit and Collections
SRG4-SAFRAN USA
10.2025 - Current
Payment Operations Specialist
Wise
05.2021 - 04.2025
Assistant Office Manager
Aspen Dental
01.2020 - 08.2020
Credit and Collections Manager
Synergy Equipment
04.2017 - 07.2019
Accounts Receivable Specialist
Preferred Materials
01.2015 - 01.2017
Operations Manager
Sitel
01.2013 - 01.2015
Student Loan Collector
J.P. Morgan Chase
01.2009 - 01.2012
Weather Observer
United States Marine Corps
01.2000 - 01.2005
Bachelor's - business administration
American Military University
Lean Six Sigma Yellow - Tampa, FL
University of South Florida