Years Experience - Automotive Industry
Jesse Manchester
Pensacola,FL
Summary
Automotive industry leader with 10+ years of experience in team building, problem-solving, and customer relationship management. Proven ability to use independent judgment for positive company impact. Dedicated to enhancing employee engagement through training, development, and morale-building initiatives. Customer-focused, detail-oriented professional with strong organizational skills and the ability to manage multiple projects with accuracy.
Overview
10
10
19
19
years of professional experience
1
1
Business Degree
Work History
Automotive General Manager
Invisiguard LLC
Pensacola, FL
10.2022 - 01.2024
- Interacted well with customers to build connections and nurture relationships.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
- Increased shop/dealership revenue by 21% over a 2 year period implementing strategic sales and marketing initiatives.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Automotive General Manager
Tint World
01.2016 - 10.2021
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Implemented inventory control measures to optimize stock levels and reduce carrying costs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Senior IT Technician
PC Technologies
01.2005 - 12.2014
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Contributed ideas for process improvement during team meetings, leading to more efficient workflows within a department.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Maintained office PCs, networks and mobile devices.
- Configured systems according to prescribed software and hardware frameworks.
Education
Associate of Science - Computer Information Technology
University of Pittsburgh
Pittsburgh, PA05.2019
Skills
- Sales
- Communication skills
- Customer service
- Window tinting (10 years)
- Vinyl wraps (8 years)
- PPF Films (4 years)
- 12 V (10 years)
- Brand Management
- Customer Relations
Certification
- AEMT - Advanced Emergency Medical Technician
- CST - MECP Certified Service Technician
Timeline
Automotive General Manager
Invisiguard LLC
10.2022 - 01.2024
Automotive General Manager
Tint World
01.2016 - 10.2021
Senior IT Technician
PC Technologies
01.2005 - 12.2014
Associate of Science - Computer Information Technology
University of Pittsburgh