Jesse Mankus

• Greeted customers and provided excellent customer service.
• Processed reservations for customers over the phone or at the counter.
• Assisted customers in selecting rental vehicles that met their needs, budget, and preferences.
• Upsold optional services such as insurance coverage or GPS navigation systems when appropriate.
• Provided accurate estimates on rental rates based on length of time needed by customer.

• Gathered and documented client financial information and application details meeting lending requirements and accurately representing client status.
• Prequalified borrowers based on credit criteria and offered debt counseling and financial education to clients and potential clients to help attain loan qualification.
• Built relationships with clients and used knowledge of consumer marketplace, products and finance to fully understand clients' personal plans and introduced suitable loan services.
• Greeted customers and provided customer service.
• Assisted customers with selecting a rental car based on their needs.
• Verified customer driver's license, credit card information, and insurance coverage prior to renting vehicle.

• Performed customer negotiations to reach fair conclusion for both business and customer.
• Explained new products and services to customers.
• Analyzed customer feedback and developed new techniques to ensure customer retention.

• Assessed customer needs through detailed questioning and presented products to fill those requirements.
• Followed up with recent sales customers to establish working relationships and brand loyalty.
• Collaborated with team to develop effective, winning sales strategies.

Handle incoming sales calls

Close new accounts

Acquire new members

Hire, train new sales reps.

• Created financial models to assess opportunities.
• Generated financial reports to garner forecasting, trending and narrative results analysis for management.
• Worked cross-functionally with internal departments to align and validate data inputs.