Summary

Overview

Work History

Education

Skills

Accomplishments

Timeline

Carolina Edwards

Seattle

Summary

Results-driven Sales Representative with 2 yearsr of experience in B2B and B2C sales, while consistently exceeding targets and driving revenue growth. Proven track record of building strong client relationships with great customer service. Ability to identify customer needs and deliver custom solutions to boost satisfaction and retention. Skilled in consultative selling, CRM tools, and data-driven strategies. Adept at working in fast-paced environments, focusing on teamwork, accountability, and continuous improvement.

Overview

years of professional experience

Work History

Rental Sales Agent

Avis Budget Group

SeaTac

05.2025 - Current

Surpassed monthly sales and upsell quotas by 15%, driving consistent revenue growth.
Ranked in the top 10% of sales agents within the first months of starting.
Boosted customer retention by 23% through personalized service and relationship management.
Processed 30+ rental agreements daily with 98% accuracy, streamlining operations and reducing errors.
Contributed to a 12% year-over-year revenue increase by maximizing sales opportunities and branch profitability.

Sales Professional

Victra Verizon

Seattle

01.2024 - Current

Consistently ranked in the top 10% of sales representatives nationally for exceeding monthly and quarterly sales targets for wireless plans, smartphones, and business solutions.
Delivered exceptional customer experiences by assessing individual and business needs and recommending tailored Verizon products and services.
Built and maintained strong client relationships, resulting in high customer satisfaction scores and repeat business.
Utilized CRM tools to track leads, manage follow-ups, and ensure pipeline efficiency, contributing to a 20% increase in conversion rates.
Collaborated with cross-functional teams to promote new product launches, resulting in increased foot traffic and upselling opportunities.
Trained and mentored new team members on sales techniques, product knowledge, and customer service best practices.

Assistant Manager

Jersey Mikes

Kent

01.2022 - 01.2024

Played a key role in driving an increase in monthly store revenue through strategic upselling, labor cost optimization, and efficient inventory management.
Analyzed daily sales reports and labor metrics to identify trends and implement cost-control measures, improving overall store profitability.
Led initiatives to streamline operations and reduce food waste, resulting in a reduction in operating expenses year-over-year.
Trained team members on suggestive selling techniques and customer engagement, contributing to higher average ticket sizes and increased customer retention.
Collaborated with the General Manager to launch local marketing campaigns and promotions that boosted foot traffic and expanded the customer base.
Ensured compliance with corporate standards while focusing on high-margin product promotion to maximize per-sale profit.

Education

Bachelor of Finance -

Bethel University

McKenzie, TN

05.2029

Skills

Sales & Negotiation: B2B/B2C Sales, Consultative Selling, Objection Handling, Upselling &

Cross-selling

Client Relationship Management: Account Management, Customer Retention, Needs

Assessment, Follow-Up Strategies

Technology Proficiency: Salesforce, HubSpot, Microsoft Office Suite, LinkedIn Sales

Navigator, ZoomInfo

Communication: Active Listening, Persuasive Presentation, Clear Written & Verbal

Communication, Conflict Resolution

Sales Strategy & Analysis: Pipeline Management, KPI Tracking, Market Research,

Competitor Analysis

Teamwork & Leadership: Collaboration, Peer Coaching, Goal Setting, Time Management