Jesse Martinez
Harlingen,TX
Summary
Dynamic Curbside Shopper at H-E-B Grocery Stores, recognized for enhancing customer satisfaction through efficient order management and exceptional communication. Leveraged technology to streamline processes, ensuring safety and quality while reducing wait times. Proven reliability and self-motivation fostered teamwork and collaboration in a fast-paced environment.
Personable and dependable with natural ability for customer service and attention to detail. Possesses solid understanding of inventory management and efficient order fulfillment. Dedicated to ensuring seamless and satisfying shopping experience for customers.
Overview
3
3
years of professional experience
Work History
Curbside Shopper
H-E-B Grocery Stores
01.2023 - 08.2025
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Reduced wait times for customers by closely monitoring order status updates and promptly preparing items for pickup.
- Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
Education
High School Diploma -
Harlingen High School
Harlingen, TXNo Degree - Business
Texas State University
San Marcos, TXSkills
- Speed and efficiency
- Safety awareness
- Multitasking
- Reliability
- Self motivation
- Team building
Languages
English
Full Professional
Timeline
Curbside Shopper
H-E-B Grocery Stores
01.2023 - 08.2025
High School Diploma -
Harlingen High School
No Degree - Business
Texas State University
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