Jesse Massari
Jersey City
Overview
8
8
years of professional experience
Work History
Host
Sugarfish
02.2025 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Talent Agency Intern
Henderson Hogan Talent Agency
09.2024 - 12.2024
- Assist in managing 100+ talent clients, including updating resumes, scheduling appointments, and tracking career trajectory
- Daily office tasks such as; answering phones, running errands, tracking incoming and outgoing audition breakdowns, and managing the company email account
Server & Host
Jones Wood Foundry
04.2023 - 07.2024
- Provided exceptional customer service in a high-volume dining environment
- Managed multiple tables efficiently, ensuring timely orders and accurate billing
Personal Assistant
Goldberg Family NYC
08.2022 - 06.2024
- Provided attentive childcare for a family of four in NYC, ensuring safety and promoting developmental activities
- Managed household schedules, appointments, and errands, optimizing family organization and efficiency
Barista
Starbucks
12.2020 - 08.2021
- Prepare and serve coffee and tea beverages according to Starbucks recipes, while providing excellent customer service and addressing customer needs and preferences
Box Office Associate & Front of House Manager
Florida Repertory Theatre
01.2017 - 01.2020
- Managed ticket sales, reservations, and customer inquiries
- Supervised front of house operations, ensuring smooth patron experiences
- Led a team of ushers and volunteers to maintain venue cleanliness and safety standards
Education
Bachelor of Fine Arts -
Marymount Manhattan College
05-2024
Bachelor of Arts -
Marymount Manhattan College
05-2024
Skills
- Strong communication and interpersonal skills
- Familiarity with social media platforms
- Reservation management
- Adobe Creative Cloud
- Microsoft Office & Google Suite
Timeline
Host
Sugarfish
02.2025 - Current
Talent Agency Intern
Henderson Hogan Talent Agency
09.2024 - 12.2024
Server & Host
Jones Wood Foundry
04.2023 - 07.2024
Personal Assistant
Goldberg Family NYC
08.2022 - 06.2024
Barista
Starbucks
12.2020 - 08.2021
Box Office Associate & Front of House Manager
Florida Repertory Theatre
01.2017 - 01.2020
Bachelor of Fine Arts -
Marymount Manhattan College
Bachelor of Arts -
Marymount Manhattan College
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