JESSE MAY
Helena
Summary
I'm a highly organized and detail-oriented executive support professional with a strong background in office administration and strategic problem-solving. I am skilled in and enjoy managing complex executive calendars, planning travel, and maintaining clear communication among cross-functional teams to drive operational efficiency. I am committed to apply these strengths as Executive Assistant to the Director in support of the departments goals.
Overview
29
29
years of professional experience
Work History
Appointed Executive Assistant to the Director
State of Montana- Fish, Wildlife, & Parks
Helena, MT
11.2025 - Current
- I coordinate and maintain executive calendars, ensuring timely scheduling of meetings and appointments.
- I plan and execute end‑to‑end travel arrangements for the director and executive office staff, ensuring timely arrivals and smooth trip logistics.
- I'm committed to maintaining confidentiality in all aspects of my work.
- I plan and manage logistics for department events, delivering smooth execution and positive feedback.
- I manage a broad range of administrative functions, enabling the director and other executive staff to focus on strategic priorities.
Executive Assistant to the Director
State of Montana- Department of Agriculture
05.2022 - 11.2025
- Provided administrative support to the Director, including scheduling appointments and managing calendars.
- Acted as a liaison between the Director's office and internal and external contacts to facilitate communication flow.
- Assisted in planning special events such as conferences or workshops hosted by the organization.
- Facilitated communications between staff members at all levels within organization to ensure efficient workflow.
- Utilized Microsoft Office Suite proficiently to create correspondence and spreadsheets.
- Managed travel arrangements for the Director including flights, transportation, hotels, visas.
- Prepared travel expense reports for reimbursement purposes.
- Provided excellent customer service when dealing with visitors or vendors visiting the office premises.
Program Officer
State of Montana- Department of Commerce
08.2021 - 05.2022
- Managed local Public Housing Contracts
- Managed an assigned portfolio of $40 million Section 8 Portfolio
- Assisted landlords, tenants, and property managers with any needed technical assistance
- Enforced all required policies
- Was a subject matter expert on my program and contracts
- Designed surveys to collect data on participant satisfaction levels.
Dental and Transportation Program Officer
State of Montana/ DPHHS, US
01.2019 - 08.2021
- Managed the Dental and Transportation Programs for Montana Medicaid
- Wrote and updated policy information for the Administrative Rules of Montana, State Plan, and other regulations
- Worked with providers to resolve any claims issues
- Provided contract management on over 30 contracts
Health Education Specialist
State of Montana- DPHHS
09.2017 - 01.2019
- Managed the Financial and Genetic Assistance programs.
- Managed and updated the website
- Provided outreach and education on CSHS's programs to the public, providers, and agencies
- Developed and coordinated surveys to assess current needs and issues
Executive Assistant & Program Manager
Montana Stockgrowers Association, US
04.2013 - 09.2017
- Managed and coordinated the associations programs to ensure they were effectively being delivered
- Provided direct support to the Association's Executive Vice President, Director of Natural Resources, and board members and staff
- Assisted with outreach, marketing, and fund raising for the association
- Took minutes at the board meetings and worked as secretary for the association 501(c) 3
- Assisted in arranging meetings and coordinated travel
Eligibility Specialist
State of Montana- DPHHS
09.2007 - 04.2013
- Conducted a complex analysis of applications and assessed the potential eligibility
- Managed and maintained a heavy caseload while still determining eligibility on new applications
- Assessed all information received through phone interviews, in-person interviews, and data gathering
- Followed all rules and regulations to ensure the proper benefits were being applied to my cases
- Referred families to the appropriate resources
Member Services Team Member
Blue Cross & Blue Shield of MT
09.1997 - 12.2006
- Processed claims and helped members with benefit questions
- Provided exceptional customer service to members and guests, resolving inquiries in a timely manner.
- Demonstrated strong communication skills when interacting with members and staff, maintaining an upbeat and positive attitude.
- Utilized problem-solving skills to resolve complex issues quickly and efficiently.
- Handled sensitive and confidential information with discretion to maintain department security.
- Managed a high volume of incoming calls and emails, professionally and efficiently addressing member needs.
Education
Associate of Science - Business
University of Phoenix
Tempe, AZ04-2018
Skills
- Strong decision-making
- Office administration
- Exceptional organization
- Executive support
- Proactive problem-solving
- Meeting facilitation
- Travel arrangements
- Customer Service-oriented
- Office management
- Resourceful
- Calendar Management
- Expense reporting
- Cross-functional coordination
- Professional correspondence
- Information confidentiality
Timeline
Appointed Executive Assistant to the Director
State of Montana- Fish, Wildlife, & Parks
11.2025 - Current
Executive Assistant to the Director
State of Montana- Department of Agriculture
05.2022 - 11.2025
Program Officer
State of Montana- Department of Commerce
08.2021 - 05.2022
Dental and Transportation Program Officer
State of Montana/ DPHHS, US
01.2019 - 08.2021
Health Education Specialist
State of Montana- DPHHS
09.2017 - 01.2019
Executive Assistant & Program Manager
Montana Stockgrowers Association, US
04.2013 - 09.2017
Eligibility Specialist
State of Montana- DPHHS
09.2007 - 04.2013
Member Services Team Member
Blue Cross & Blue Shield of MT
09.1997 - 12.2006
Associate of Science - Business
University of Phoenix