Jesse Miles
Atlanta,GA
Summary
Enterprising successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Highly detail-oriented and professional successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
3
3
years of professional experience
Work History
Branch Manager
Loandepot
12.2023 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Branch Manager
American Pacific Mortgage Corporation
05.2021 - 12.2023
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Education
No Degree - Political Science
University of Hawaii At Manoa
Honolulu, HI1984
No Degree - Business Administration
Savannah State University
Savannah, GA1982
Skills
- Branch Operations Management
- Customer Relationships
- Coaching and Mentoring
- Marketing
Timeline
Branch Manager
Loandepot
12.2023 - Current
Branch Manager
American Pacific Mortgage Corporation
05.2021 - 12.2023
No Degree - Political Science
University of Hawaii At Manoa
No Degree - Business Administration
Savannah State University
Similar Profiles
TRICETAN WESLEYTRICETAN WESLEY
Mortgage Loan Consulant at LoandepotMortgage Loan Consulant at Loandepot
Treva GibbsTreva Gibbs
Loan Processing Assistant at LoandepotLoan Processing Assistant at Loandepot
Guadalupe RiosGuadalupe Rios
Customer Lending Representative/Account Manager at LoandepotCustomer Lending Representative/Account Manager at Loandepot