Lead courier with a proven record improving delivery efficiency by reducing operational delays and supporting on-time service. Manage route planning, vehicle checks, and real-time dispatch coordination. Maintain accurate delivery records and resolve service issues quickly.
Overview
13
13
years of professional experience
Work History
LEAD COURIER
Direct Parcel, LLC/DHL
Colorado Springs, CO
04.2025 - Current
Implemented process improvements that enhanced delivery efficiency and reduced operational delays.
Coordinated with dispatch teams to manage workflow and resolve logistical challenges, ensuring timely deliveries.
Performed regular vehicle inspections to ensure safety compliance and minimize downtime.
Analyzed delivery patterns to identify opportunities for improved service levels and cost savings.
Built strong relationships with clients by promptly addressing concerns, leading to increased customer satisfaction.
Developed strong relationships with key accounts by consistently meeting or exceeding their expectations for quality service.
Enhanced customer satisfaction by providing professional, courteous service during pickups and deliveries.
Planned delivery routes to enhance efficiency and guarantee timely parcel delivery.
Verified addresses prior to delivery to ensure accuracy and successful receipt.
Implemented measures to prevent damage or loss of packages throughout transit.
Obtained signed receipts and confirmation of each delivery.
Maintained accurate paper or virtual records of parcel deliveries.
Trained and mentored junior couriers on best practices for route optimization and customer service.
Ensure proper operation of equipment by performing regular checks on their functionality.
Operated a 26-foot box truck to transport delivery freight to the warehouse for sorting and route assignment.
LEAD COURIER
Gateway Overnite, LLC/DHL
Colorado Springs, CO
04.2021 - 04.2025
Trained and mentored junior couriers in effective route optimization strategies and customer service techniques.
Implemented process improvements that streamlined delivery operations and minimized delays.
Coordinated with dispatch teams to manage workflow and resolve logistical challenges in real-time.
Conducted regular vehicle inspections to ensure compliance with safety standards and reduce downtime.
Analyzed delivery patterns to pinpoint opportunities for enhanced service levels and potential cost savings.
Built strong client relationships by promptly addressing concerns, contributing to improved customer satisfaction.
Developed strong relationships with key accounts by consistently meeting or exceeding their expectations for quality service.
Enhanced customer satisfaction by providing professional, courteous service during pickups and deliveries.
Sorted parcels and packages according to designated delivery routes to streamline the distribution process.
Planned delivery routes to enhance operational efficiency and guarantee punctual parcel deliveries.
Verified delivery addresses prior to dispatch to reduce errors and ensure accurate deliveries.
Took measures to prevent damage or loss of packages throughout the delivery process.
Collected signed receipts and delivery confirmations from recipients to maintain accurate records.
Performed regular checks on equipment functionality to ensure proper operation and safety standards.
FIRE TECHNICIAN/HELPER
Falcon Fire Protection Company, LLC
Tamuning, Guam
11.2018 - 12.2019
Install, inspect, test, and maintain fire protection systems, including alarms, sprinklers, extinguishers, and emergency lighting.
Conducted inspections and maintenance of fire protection systems, ensuring compliance with safety regulations.
Diagnosed and repaired fire alarm and suppression systems, improving operational reliability.
Implemented preventive maintenance schedules, significantly decreasing system failures and emergency repairs.
Collaborated with clients, contractors, utility companies, and fire authorities to uphold safety standards and provide training on system use.
Maintain detailed service records, inspection logs, and compliance documentation.
Recorded inspection findings in company service reports
Replaced faulty detectors, valves, and alarms
Inspected fire alarm systems for Falcon Fire Protection Company clients
Tested sprinkler components and corrected damaged fire protection equipment
Inspected work areas to identify actual and potential fire hazards surrounding industrial work.
FORKLIFT OPERATOR
Micronesian Brokers Incorporated
04.2014 - 06.2017
Operated forklifts to facilitate timely movement of materials within warehouse.
Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
Loaded and unloaded shipments accurately, maintaining inventory integrity.
Coordinated with team members to streamline loading processes, and enhance overall workflow.
Conducted routine safety inspections on equipment to ensure operational compliance.
Monitored stock levels and communicated discrepancies to management for prompt resolution.
Heavy Equipment Operator
Maeda Pacific Corporation
Harmon
08.2017 - 11.2018
Operated excavators and loaders on Maeda Pacific project sites.
Inspected heavy equipment before shifts and reported maintenance issues.
Moved soil, rock, and materials for trenching and site preparation.
Followed Maeda Pacific safety rules during active construction work.
Positioned equipment for lifting and placement of building materials.
Cleaned equipment and secured work areas after shift completion.
Operated multiple pieces of heavy equipment in a safe and efficient manner to excavate land for construction projects.
Education
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
Penn Foster High School
PA
10-2020
Skills
Route planning expertise
Logistics management
Delivery tracking
Parcel sorting
Vehicle inspection
Loading and unloading
Forklift certified
Inventory management
Professionalism
Customer relations
Dispatch coordination
Time management
Decision-making
Problem-solving
Attention to detail
Training and mentoring
Strong leadership
Team leadership
Team collaboration
Effective communication
Conflict management
Professionalism
Vehicle maintenance
Team leadership
Conflict management
Vehicle maintenance
Training and mentoring
VOLUNTEER EXPERIENCE
Colorado Springs Parks & Recs, FOOD DELIVERER, Colorado Springs, CO, 2024-11, Present, Participated in volunteer efforts to provide meals and support services to homeless community members in a respectful and compassionate environment., Adhered to all applicable laws governing safe driving practices including speed limits and traffic signals.
Colorado Springs Parks & Recs, HEAD COACH, Colorado Springs, CO, 2024-05, Present, Volunteered as a Youth T-Ball and Baseball Coach, teaching fundamental skills, teamwork, and sportsmanship to young athletes., Communicated effectively with athletes, parents, and staff members to ensure positive relationships., Utilized interpersonal skills to build trust between players and create an inclusive environment., Monitored athlete progress in order to improve performance levels, highlighting strong motivational aptitude., Developed practice plans to maximize individual strengths, exhibiting excellent time management capabilities., Created and implemented new drills to increase team performance., Established and maintained standards of athlete behavior, providing proper supervision of athletes., Developed team-building exercises to promote unity and collaboration., Developed regular practice schedule and organized practice time to provide both individual and team development., Observed players during competition and practice to determine need for individual or team improvement., Organized and conduct practice sessions.