JESSE ORNELLAS
Kapaa,HI
Summary
Hospitality professional with extensive experience in guest service and safety compliance. Skilled in conducting clear safety briefings and monitoring guest comfort, providing reassurance in dynamic settings. Committed to fostering a service-oriented environment through teamwork and effective communication.
Overview
5
5
years of professional experience
Work History
Tour Guide
Kauai Backcountry Adventures
03.2026 - Current
- Delivered welcoming, attentive guest service, ensuring safe, positive experiences for diverse visitor groups.
- Conduct clear safety briefings and communicate procedures to guests before activities.
- Guide multiple groups while maintaining situational awareness and responding calmly to changing conditions and guest needs.
- Monitored guest comfort and safety, providing timely assistance and reassurance to enhance overall experience.
- Collaborated with team members to streamline operations and uphold high standards of service and safety.
Tour Guide
Skyline
03.2022 - 08.2022
- Delivered personalized guest service and helped create memorable experiences for visitors from diverse backgrounds.
- Assisted guests with inquiries and safety procedures, fostering a welcoming environment.
- Maintained composure while resolving guest concerns, ensuring positive experiences amid changing circumstances.
- Communicated effectively with guests and team, contributing to safe and smooth daily operations.
- Worked collaboratively with team members to maintain a welcoming, service-focused environment.
Customer Service Representative
AutoZone
06.2021 - 02.2022
- Provided solutions-focused customer service by actively listening to customer needs and delivering tailored assistance.
- Resolved customer concerns through effective problem-solving, patience, and clear communication, ensuring positive experiences.
- Addressed customer product questions and concerns with a friendly and respectful demeanor to enhance satisfaction.
- Processed transactions accurately and efficiently in a fast-paced customer service environment.
- Collaborated with team members to maintain efficient operations and a positive customer experience.
Education
High School Diploma -
Kapaa High School
Kapaa05-2021
Skills
- Guest services
- Safety compliance
- Safety management
- Situational awareness
- Customer experience
- Professional communication
- Team collaboration
- Conflict resolution
- Problem solving
- Adaptability and composure
- Cultural communication
Timeline
Tour Guide
Kauai Backcountry Adventures
03.2026 - Current
Tour Guide
Skyline
03.2022 - 08.2022
Customer Service Representative
AutoZone
06.2021 - 02.2022
High School Diploma -
Kapaa High School