Jesus Ortega
San Antonio,TX
Summary
Experienced Registration Access Specialist with a strong commitment to delivering outstanding patient care in fast-paced settings. Meticulous attention to detail and the ability to make sound decisions while managing multiple concurrent tasks. Well-versed in general hospital operations, ensuring smooth and efficient processes. Possessing a self-motivated work ethic, excelling both independently and as part of a collaborative team.
Overview
3
3
years of professional experience
Work History
Registration Access Specialist
University Health System
02.2023 - Current
- Contributed to a positive work environment by actively participating in team meetings, sharing best practices, and providing constructive feedback when necessary.
- Developed training materials for new Access Specialists, contributing to a more consistent onboarding experience.
- Provided exceptional customer service while managing high call volumes, addressing inquiries quickly while maintaining professionalism at all times.
- Served as a trusted resource for colleagues seeking guidance on complex access issues, sharing expertise and offering practical solutions to address challenges.
- Educated patients about available services offered by University Health, tailoring recommendations based on individual needs.
- Answered incoming calls, scheduled appointments and filed medical records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Streamlined the registration process for new patients, resulting in reduced wait times and increased satisfaction.
- Verified patient insurance eligibility and entered patient information into system.
Prep Cook
BJ's Restaurant and Brewhouse
01.2022 - 02.2023
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
Dishwasher
BJ's Restaurant and Brewhouse
01.2022 - 02.2023
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Line Cook
BJ's Restaurant and Brewhouse
01.2022 - 02.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
High school diploma - STEM, Mathematics Focus
John Jay Science and Engineering Academy
San Antonio, TX06.2021
Skills
- Highly proficient with EPIC Charting Systems
- Excellent interpersonal skills
- Quick learner
- Good with technology
- Organized
- Multitasking
- Patient Care
- HIPAA Compliance
- Attention to Detail
- Understanding of medical terminology
Proficiencyassessments
- Organizational Skills, Proficient, 06/01/19
- Customer Focus & Orientation, Highly Proficient, 06/01/19
- Numerical Reasoning Skills, Highly Proficient, 06/01/19
Workauthorization
Authorized to work in the US for any employer
Additional Information
- Current NurseLink representative of the healthcare safety advocacy committee.
- Assists office administration with form creation and organization.
- Provides extensive technical and logistical support to coworkers including RAS staff and nursing staff.
Timeline
Registration Access Specialist
University Health System
02.2023 - Current
Prep Cook
BJ's Restaurant and Brewhouse
01.2022 - 02.2023
Dishwasher
BJ's Restaurant and Brewhouse
01.2022 - 02.2023
Line Cook
BJ's Restaurant and Brewhouse
01.2022 - 02.2023
High school diploma - STEM, Mathematics Focus
John Jay Science and Engineering Academy
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